James Ellison
Macon,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Management. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Office Administrator
GHC Mechanical Services, INC.
Macon, GA
04/01/23 - Current
- Maintained customer confidence and protected operations by keeping information confidential.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Coordinated onsite training events with outside vendors and online webinars.
- Resolved discrepancies between payroll records and employee inquiries.
- Administered and calculated withholding and deductions associated with net earnings.
- Maintained up-to-date knowledge on changes in local laws and regulations impacting businesses' ability to obtain adequate coverage at competitive rates.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored staff performance and provided feedback and guidance as necessary.
Sales Professional
Butler Nissan
Macon, GA
02.2019 - 04.2023
- Generated leads through cold-calling, networking, email campaigns.
- Updated job knowledge by participating in educational opportunities.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Oversaw full-cycle sales delivery process by recruiting top talent, maintaining product and system knowledge and providing quality customer service and administration.
- Developed key customer relationships to increase sales.
- Negotiated pricing contracts with clients for optimal profitability.
- Reset store displays for special events and seasonal merchandise changes.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Maintained detailed records of all services performed on each vehicle.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Inspected tires for wear patterns or punctures; replaced worn tires as needed.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
Education
GED -
Central Georgia Technical College
Macon, GA05-2016
Skills
- Scheduling
- Workforce Management
- Payroll Administration
- Word Processing
- Travel Coordination
- Spreadsheet Development
- File Maintenance
- Project Management
- Operations Management
- Staff Management
- Client Account Management
- Cash Handling
- Sales Expertise
- Vehicle Transport
- Engine Cleaning
- Carpet Vacuuming
- Interior Vacuuming
- Safe Cleaning With Chemicals
- Work Planning
- Power Equipment Operation
- Customer Service
- Quality Control Analysis
- Relationship Building
- Safety Inspections
- Corporate Communications
- Writing, Editing, and Proofreading
- Creative Thinking
- Process Optimization
- Documentation and Reporting
Affiliations
- Golf
- Hiking
- Bike Riding
- Sports
- Camping
- Spending time with Family
Timeline
Sales Professional
Butler Nissan
02.2019 - 04.2023
Office Administrator
GHC Mechanical Services, INC.
04/01/23 - Current
GED -
Central Georgia Technical College
Similar Profiles
Charles SullivanCharles Sullivan
HVAC Technician at GHC MechanicalHVAC Technician at GHC Mechanical
Dulce LaraDulce Lara
Certified Nursing Assistant at GHC of Lompoc, LLCCertified Nursing Assistant at GHC of Lompoc, LLC
Andrew KaehlerAndrew Kaehler
Operations Technician at GHC 911 Emergency NetworkOperations Technician at GHC 911 Emergency Network