James Empson
Knoxville ,TN
Summary
Diligent Security professional with over 30 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
19
19
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Gatlinburg, TN
07.2024 - Current
- Assisted in managing daily security operations at Bausch and Lomb Pharmaceutical. Supported access control to the facility and key management. Aided in scheduling security personnel to ensure adequate coverage.
- Oversaw daily security operations to uphold safety compliance standards.
- Led training and mentorship initiatives for junior security staff on established protocols and procedures.
- Collaborated with law enforcement and emergency services to ensure effective incident response.
- Evaluated incident reports to uncover patterns and propose preventive strategies.
- Facilitated establishment of effective communication channels among team members to enhance coordination.
- Directed scheduling and resource allocation for security personnel shifts.
- Executed regular facility patrols to identify and mitigate security threats.
- Documented incident reports with comprehensive accounts of occurrences.
- Oversaw alarm systems and CCTV footage to ensure timely monitoring and response.
- Compiled and submitted comprehensive reports to inform management of security activities and developments.
- Oversaw and assessed security staff performance to ensure adherence to safety regulations.
- Collaborated with security personnel and departmental teams to ensure visitor and staff safety.
- Directed incident response operations during critical situations, ensuring safety of staff and visitors while minimizing potential damages to company property.
Site Supervisor
Securitas Security Services USA
Tampa, FL
12.2021 - 05.2024
Site Supervisor
Allied Universal Security Services
Tampa, FL
05.2018 - 12.2021
Security Officer
Allied Universal Security Services
Tampa, FL
04.2013 - 05.2018
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents and emergencies, coordinating with local law enforcement as needed.
- Documented daily activities and incident reports for accurate record-keeping and compliance.
- Assisted in training new security staff on protocols and emergency procedures.
- Implemented access control measures to restrict unauthorized entry into facilities.
- Collaborated with management to enhance security protocols based on observed vulnerabilities.
- Provided exceptional customer service while addressing visitor inquiries and concerns effectively.
Table Games Dealer
Soaring Eagle Casino
Mt. Pleasant Mi
08.2007 - 11.2012
- Trained new dealers on game rules, procedures, and customer service expectations to enhance team performance.
- Implemented strategies to optimize gaming operations, contributing to improved player satisfaction and engagement.
- Resolved disputes between players in a calm manner, maintaining a positive gaming environment and fostering loyalty.
- Collaborated with management to develop promotional events that increased foot traffic at table games.
- Conducted regular equipment checks to ensure functionality and compliance with safety protocols within the gaming area.
Education
High School Diploma -
West Ottawa
Holland, MI06.1971
Skills
Worked as a supervisor for in the Michigan Department of Corrections for 16 years
Timeline
Security Officer
Securitas Security Services USA
07.2024 - Current
Site Supervisor
Securitas Security Services USA
12.2021 - 05.2024
Site Supervisor
Allied Universal Security Services
05.2018 - 12.2021
Security Officer
Allied Universal Security Services
04.2013 - 05.2018
Table Games Dealer
Soaring Eagle Casino
08.2007 - 11.2012
High School Diploma -
West Ottawa