JAMES E. REILLY
Lakeville,MA
Summary
Experienced operations manager with a background in fleet management, customer service, financial analysis, and leadership. Skilled in strategic decision-making, logistics, and team management. Adept at improving operational efficiency and driving business growth through data analysis and innovative problem-solving. Seeking to leverage my diverse skill set in a dynamic role within the maritime or business sectors.
Overview
5
5
years of professional experience
Work History
Operations Manager
Boston Harbor City Cruises
Hingham , USA
01.2024 - Current
- Managed and scheduled a fleet of 7 passenger vessels and 90 employees, ensuring safety and compliance with operational policies
- Acted as point of contact during emergencies, utilizing critical thinking and logistics to maintain smooth operations
- Collaborated with Human Resources to interview and hire deckhands, enhancing team efficiency and performance
- Oversaw payroll administration, including processing bi-weekly payroll and resolving discrepancies
Assistant Golf Professional
Segregansett Country Club
Taunton , USA
01.2020 - 01.2024
- Delivered exceptional customer service to members and guests, enhancing overall satisfaction and loyalty
- Oversaw inventory control and improved stocking processes, contributing to smoother operations
- Managed administrative tasks such as scheduling tee times and responding to inquiries, ensuring seamless day-to-day operations
Financial Planning and Analysis (FP&A) Intern
Noyes Sheet Metal
Milford , USA
01.2023
- Assisted in the development of financial forecasts and budgets, supporting strategic decision-making
- Analyzed financial data, providing insights that informed investment decisions for new projects
Education
Bachelor of Science - International Maritime Business
Massachusetts Maritime Academy
Buzzards Bay, MA06-2023
Skills
- Python Programming
- PowerBI Data Visualization
- Microsoft Office
- Adobe Suite
- Logistics Oversight
- Operations Monitoring
- Data Analysis
- Schedule Management
Timeline
Operations Manager
Boston Harbor City Cruises
01.2024 - Current
Financial Planning and Analysis (FP&A) Intern
Noyes Sheet Metal
01.2023
Assistant Golf Professional
Segregansett Country Club
01.2020 - 01.2024
Bachelor of Science - International Maritime Business
Massachusetts Maritime Academy
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