Brendan Wilson
Bellingham,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Service Agent -Lead Agent
Boston Harbor City Cruises
Boston, MA
10.2020 - 10.2022
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Handled cash transactions accurately, balancing daily reports at the end of each shift
Dock Concierge
Boston Harbor City Cruises
Boston, MA
05.2018 - 10.2020
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted guests with variety of services and local attraction information.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect
Deckhand
Boston Harbor City Cruises
Boston, MA
06.2016 - 05.2018
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Identified potential hazards on board promptly; implemented corrective measures to reduce risk exposure for crew members and passengers alike.
- Demonstrated adaptability by swiftly learning new procedures or technologies introduced into daily routines on board the vessel
Education
Bachelor of Science - Business Administration and Management
University of Massachusetts At Lowell
Lowell, MA 02.2024 - 07.2024
Skills
Guest Relations
Conflict Management
Writing and verbal communication
Administrative Skills
Payment Collection
Key Courses
- Proficient in MS Software
- Relevant Courses: Financial Accounting, Managerial Accounting, Macroeconomics, Microeconomics, Financial Management
Timeline
Bachelor of Science - Business Administration and Management
University of Massachusetts At Lowell
02.2024 - 07.2024
Guest Service Agent -Lead Agent
Boston Harbor City Cruises
10.2020 - 10.2022
Dock Concierge
Boston Harbor City Cruises
05.2018 - 10.2020
Deckhand
Boston Harbor City Cruises
06.2016 - 05.2018