Brendan Wilson
Bellingham,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Service Agent -Lead Agent
Boston Harbor City Cruises
Boston , MA
10.2020 - 10.2022
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Handled cash transactions accurately, balancing daily reports at the end of each shift
Dock Concierge
Boston Harbor City Cruises
Boston , MA
05.2018 - 10.2020
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted guests with variety of services and local attraction information.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect
Deckhand
Boston Harbor City Cruises
Boston , MA
06.2016 - 05.2018
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Identified potential hazards on board promptly; implemented corrective measures to reduce risk exposure for crew members and passengers alike.
- Demonstrated adaptability by swiftly learning new procedures or technologies introduced into daily routines on board the vessel
Education
Bachelor of Science - Business Administration and Management
University of Massachusetts At Lowell
Lowell, MA 02.2024 - 07.2024
Skills
Guest Relations
Key Courses
- Proficient in MS Software
- Relevant Courses: Financial Accounting, Managerial Accounting, Macroeconomics, Microeconomics, Financial Management
Timeline
Bachelor of Science - Business Administration and Management
University of Massachusetts At Lowell
02.2024 - 07.2024
Guest Service Agent -Lead Agent
Boston Harbor City Cruises
10.2020 - 10.2022
Dock Concierge
Boston Harbor City Cruises
05.2018 - 10.2020
Deckhand
Boston Harbor City Cruises
06.2016 - 05.2018
Similar Profiles
JAMES E. REILLYJAMES E. REILLY
Operations Manager at Boston Harbor City CruisesOperations Manager at Boston Harbor City Cruises
Zachary PeytonZachary Peyton
Deckhand at Boston Harbor City Experiences By Hornblower BHCCDeckhand at Boston Harbor City Experiences By Hornblower BHCC
Viridiana JimenezViridiana Jimenez
Boat Host/ Ticket Sales/ Receptionist at Harbor Breeze CruisesBoat Host/ Ticket Sales/ Receptionist at Harbor Breeze Cruises