James Escarcega
Safford,AZ
Summary
Accomplished Lead Technician with over 15 years of experience specializing in OTR tire repair and process improvement. At GCR Tires, I spearheaded quality inspections and optimized workflows, enhancing productivity. Renowned for training top-tier teams and bilingual communication, my leadership significantly improved customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Lead Technician
GCR Tires
2850 N Cassies Pl, Safford, AZ 85546
08.2022 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Identifying tire injuries for repair for the mines.
- Repairs on all OTR tires.
- 24/7 on call service with a service truck.
- Service calls to FMI property with GCR boom truck.
- Tire Deliveries to the mine and to local places in town.
Customer Sales and Service Expert
Lumen/ Century Link
Work From Home
07.2021 - 08.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
Supervisor
GCR Tires
FMI Chino Mines, 99 Santa Rita, Vanadium, NM 88023
12.2010 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Payroll and Billing.
- Chain Installations on large front end loaders.
- B-Tag programming.
- 15 plus years doing OTR tires.
Education
GED -
Van Horn High School
Van Horn, TX05-2001
Skills
- Training and developing a great team
- Process Improvement
- Priority management
- 15 plus years working on OTR tires
- Tire sensor programming
- OTR tire repair
- Tire foam filling
- Chain installations on front end loaders
- Tire handler and forklift operator
- Excellent team leader
- Bilingual
Timeline
Lead Technician
GCR Tires
08.2022 - Current
Customer Sales and Service Expert
Lumen/ Century Link
07.2021 - 08.2022
Supervisor
GCR Tires
12.2010 - 02.2021
GED -
Van Horn High School