Angel Rodriguez
13546 Fernhill Dr, Sugar Land,TX
Summary
Dynamic Lead Technician with a proven track record at Forté, excelling in team mentorship and operational efficiency. Recognized for using problem solving skills to address technical challenges .A dedicated team player with strong customer service skills, committed to continuous learning and improvement in technical processes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Technician
Forté
2018 - 02.2026
- Trained and mentored junior technicians on troubleshooting and repair processes, enhancing team efficiency.
- Analyzed workflow inefficiencies and recommended strategic adjustments, resulting in improved operational effectiveness.
- Managed inventory of tools and parts, optimizing stock levels to ensure uninterrupted service operations.
- Planned, scheduled, and delegated daily work to team of employees.
Tech 1 and 2
AV Extreme
05.2010 - 08.2018
- Diagnosed and resolved issues in audio and video systems efficiently.
- Collaborated with team members to enhance service delivery standards.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Operated and maintained technical equipment to ensure optimal performance.
Bartender Shift Manager
Goode Company Seafood
06.2006 - 11.2010
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock management and reducing waste.
- Streamlined communication between front-of-house and back-of-house teams to enhance workflow efficiency.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Bus Boy, Server, Table Host
Carrabba's Italian Grill
07.1998 - 06.2006
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Processed orders efficiently using point-of-sale systems to ensure accuracy and speed.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverages.
- Monitored table turnover rates to optimize seating arrangements during peak hours.
Education
High School Diploma - Criminal Justice
Dulles High School
Sugar Land, TX05.2000
Skills
- Great customer service
- Great work ethic
- 100% a team player
- Able to read blueprint and CAD drawings Navigate Blue beam software
- Forklift certified
- Terminate fiber and RJ45
Certification
Crestron, CTI-101 Foundations of Crestron Programming.
Crestron, How to Integrate and Maintain Crestron Systems.
2023 Forté Awards of Excellence
Timeline
Tech 1 and 2
AV Extreme
05.2010 - 08.2018
Bartender Shift Manager
Goode Company Seafood
06.2006 - 11.2010
Bus Boy, Server, Table Host
Carrabba's Italian Grill
07.1998 - 06.2006
Lead Technician
Forté
2018 - 02.2026
High School Diploma - Criminal Justice
Dulles High School