Jonathan Zelaya
Myrtle Beach,SC
Summary
Accomplished Professional Medical Interpreter and Cashier Team Lead with a proven track record at Levanter Group, enhancing patient comprehension and customer satisfaction through exceptional language fluency and motivational skills. Medical terminology and customer service.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Sugar Life Ice Cream and Candy Bar
06.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Developed strong relationships with repeat customers through friendly service interactions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Professional Medical Interpreter
Levanter Group
09.2021 - 06.2024
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Scheduling many types of appointments skills.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Verified understood medical information for patients by simplifying any jargon.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
Customer Service Advocate
Caribbean Contact Center
11.2019 - 02.2021
- Top insurance sales agent.
- Communication and team work .
- Computer skills
- Multitasking habilities
Education
Bachelor in Computation -
La Ceiba Institute
La Ceiba, Atlantida11.2019
Skills
Strong Memory Retention
Medical Terminology
Sight Translation
Language Fluency
Great Customer service
Opening and closing procedures
Cashier training
Product restocking
Motivational Skills
Honest and Dependable
Customer Assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Sugar Life Ice Cream and Candy Bar
06.2024 - Current
Professional Medical Interpreter
Levanter Group
09.2021 - 06.2024
Customer Service Advocate
Caribbean Contact Center
11.2019 - 02.2021
Bachelor in Computation -
La Ceiba Institute
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