Cecilia Soldenwagner
Kenosha,WI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Manager
Scoops Ice Cream & Candy
Kenosha, WI
07.2016 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
BBA - Business
University of Wisconsin - Parkside
Kenosha, WISkills
- Workforce Management
- Operations Management
- Business Development
- Staff Development
- Marketing
- Staff Training and Development
- Product Management
- Brand Management
Timeline
Manager
Scoops Ice Cream & Candy
07.2016 - Current
BBA - Business
University of Wisconsin - Parkside
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