Pamela Pardee
Barryton
Summary
Dynamic manager with a strong background in customer service and team leadership. Known for clear communication and effective conflict resolution, ensuring high-quality care and compliance in operations.
Overview
28
28
years of professional experience
Work History
Manager
Margaret's Meadows Assisted Living
Remus, MI
12.2021 - Current
- Oversee daily operations to ensure high-quality care and compliance with health regulations.
- Developed staff training programs to enhance service delivery and resident satisfaction.
- Coordinated resident assessments to tailor individualized care plans effectively.
- State licensing audits.
- Maintain resident register, maintain necessary paperwork to remain compliant with state regulations.
- Supervise 12-15 staff, conduct background checks, scheduling, maintain employee files.
- Resident referrals and intakes, facility tours, maintain resident files.
- Shopping for facility supplies.
- Scheduling needed maintenance.
- Conduct regular performance evaluations to identify areas for staff development and improvement.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Cashier
McDonald's
Mt Pleasant MI
04.2021 - 12.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Efficiently processed customer transactions using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
Bartender, Cook, Server
Corky's Tavern
Beal City MI
06.2015 - 09.2019
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Managed bar inventory, ensuring optimal stock levels for smooth operations.
- Maintained cleanliness and organization of the bar area to comply with health regulations.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Assistant Manager
B Lanes
Blanchard MI
01.2010 - 05.2015
- Supervised daily bar operations, ensuring high-quality service and adherence to safety standards.
- Trained and mentored staff on beverage preparation and customer service excellence.
- Developed and implemented efficient inventory management practices, reducing waste.
- Collaborated with management to create engaging promotional events, enhancing customer experience.
- Streamlined ordering processes using POS systems for improved transaction accuracy.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Coordinated private events at the bar, overseeing logistics such as staffing, menu planning, and setup for successful functions.
- Assisted in managing staff schedules to ensure adequate coverage during peak hours, minimizing wait times for guests.
Purchaser
Northern Wholesale
Mecosta MI
07.2007 - 12.2009
- Negotiated pricing and terms with vendors to maximize cost savings.
- Managed supplier relationships to ensure timely procurement of goods.
- Analyzed inventory levels to optimize purchasing decisions and reduce shortages.
- Monitored market trends to inform strategic purchasing strategies and improve product availability.
- Managed three sales routes all across central and northern Michigan. Including purchasing inventory, conducting sales and delivery of merchandise.
Office Manager
T. C. Construction and Rentals
Barryton, MI
04.1998 - 06.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed 9 rental homes, including rental applications, receiving rental payments, scheduling needed maintenance, home inspections and evictions.
Education
High School Diploma -
Chippewa Hills High School
Remus, MI06-1985
Skills
- Operations management
- CRM
- Team leadership
- Staff management
- Staff development
- Task delegation
- Shift scheduling
- Workforce management
- Policy implementation
- Documentation
- Conflict management
- Workforce allocation
- Decision-making
- Time management
- Project planning
- Relationship building
- Clear communication
- Effective communication
- Risk management
- Safety procedures
Timeline
Manager
Margaret's Meadows Assisted Living
12.2021 - Current
Customer Service Cashier
McDonald's
04.2021 - 12.2021
Bartender, Cook, Server
Corky's Tavern
06.2015 - 09.2019
Assistant Manager
B Lanes
01.2010 - 05.2015
Purchaser
Northern Wholesale
07.2007 - 12.2009
Office Manager
T. C. Construction and Rentals
04.1998 - 06.2007
High School Diploma -
Chippewa Hills High School