Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Amanda Stoakes

Summary

Dynamic professional with a proven track record of success. Adept in customer service and data entry. Excelled in managing high-volume retail and ensuring security and safety measures, showcasing detail orientation and effective problem-solving skills. Demonstrated ability to adapt and lead, enhancing operational efficiency and fostering team development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sanitation Lead

Clean-Tech Commercial Cleaning Service
01.2025 - Current
  • Led training in sanitation and cleaning practices.
  • Developed a strong understanding of company-specific requirements and standards for sanitation, leading to consistently high-quality results.
  • Increased team efficiency by providing training on proper sanitation practices to all new staff members.
  • Played an integral role in passing industry, State and Federal inspections by maintaining rigorous sanitation standards throughout the facility.
  • Served as point person for emergency situations involving spills or biohazards, quickly containing incidents and initiating appropriate cleanup procedures.
  • Familiar with scissor lifts, walk behind industrial floor scrubber and ride on industrial floor scrubber.
  • Familiar with state, federal GMP practices for food, processing and manufacturing standards and regulations.

Sales and Distribution Clerk

USPS
07.2018 - 10.2024


  • Operated retail window.
  • Responsible for accountable items being distributed and accepted to and from carriers; postal keys, vehicle keys, express packages, certified letters, postage dues, etc.
  • Assisted customers with packaging and postage needs.
  • Counted inventory and entered inventory into data base.
  • Received, sorted, and distributed incoming mail and packages among 17 routes.
  • Sorting, breakdown and distribution of all outgoing mail per their categories.
  • Customer service interactions via face to face and phone.
  • Passport acceptance agent; processing new passport applications and assisting customers on sending out renewal passport applications.
  • Accepting, validating and processing high volume mailings; bulk mailings and every door direct mailings for large companies.
  • Lock changes in CBU and Cluster boxes out on mail delivery routes.
  • Delivering express packages in a 30 mile radius.
  • Overseeing post office box section; opening for new customers, billing, notices, closing, ordering new keys and changing locks.
  • Training new employees.
  • Assisting management in accurately scheduling clerk staffing for three offices.
  • Recording incoming mail volumes and accurately inputting information into the data base daily.
  • Processing all unclaimed and return to sender mail appropriately.
  • Configuring second notices for all attempted mail.
  • Checking in vendors and 3rd party shipping partners (Amazon, UPS, Fedex, Newgistics, etc.)

Gate Guard-Biosecurity-Shipping/Receiving Specialist

Herbruck's Poultry Ranch
08.2015 - 07.2018
  • Monitoring all vehicles and personnel entering and exiting premises.
  • Ensuring all vehicles were properly disinfected upon entering and biosecurity measures met.
  • Ensuring "no cross contamination" with visiting personnel.
  • Accurately testing and adjusting vehicle disinfectant, ensuring it was at the appropriate levels.
  • Recording disinfectant levels.
  • Giving directions to approved visitors to proper buildings/departments.
  • Exercising great communication with all departments on the premise.
  • Forming positive relationships with frequent suppliers.
  • Accepting and sorting UPS shipments to proper departments.
  • Accurately applying postage to all outgoing UPS shipments.
  • Packaging and sending out product samples.
  • Creating SOP (Standard Operating Procedures) for specific position.
  • Assisting with the outline and creation of SOP's for other departments.
  • Overseeing and scheduling of four additional employees with in the same department.
  • Volunteering in the Processing department; packaging materials, operating packaging line, sanitation, etc.
  • Volunteering in the Production and Service Crew departments; sanitation, assisting in vaccinating flocks, assisted with the transition to a cage free system, etc.

Education

GED -

Alma Public Schools
300 Republic Ave, Alma MI 48801
06.2008

Skills

  • Great customer service
  • Detail oriented
  • Shipping and receiving
  • Fast and effective problem solving
  • Ability to multitask
  • Easily adapt to changes
  • Willingness to learn
  • Computer skills; Microsoft Word, Excel, Powerpoint, Data Entry, email and typing
  • Managing schedules
  • Prioritization
  • Organization
  • Phone etiquette

Certification

Current:

  • Valid Michigan Driver's License.


Past:

  • PCI DSS certification.
  • TABC certification.
  • Underground Fuel Safety certification.

Interests

  • Family oriented
  • Children's extra curricular activities
  • Volunteering in the community

Timeline

Sanitation Lead

Clean-Tech Commercial Cleaning Service
01.2025 - Current

Sales and Distribution Clerk

USPS
07.2018 - 10.2024

Gate Guard-Biosecurity-Shipping/Receiving Specialist

Herbruck's Poultry Ranch
08.2015 - 07.2018

GED -

Alma Public Schools

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