James Fagan
Wayne
Summary
Dynamic owner/operator with extensive experience in operations management, operational efficiency, and strategic planning. Proven track record in overseeing restoration projects, improving processes and delivering exceptional results, leading to increased project efficiency and repeat business.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Owner/Operator
Paul Davis Restoration of Morris and Passaic Counties
Lincoln Park, NJ
10.2012 - Current
- Developed and maintained relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Implemented cost control measures, optimizing resource allocation across multiple projects.
- Oversaw restoration projects, ensuring compliance with safety regulations and quality standards.
- Trained and mentored staff, fostering a culture of continuous improvement and skill development.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Assessed income and expenses and adapted plans to improve profit levels.
Associate
Paul Davis Restoration of Northeast NJ
6 William Demarest Place, Waldwick, NJ
08.2003 - 07.2012
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Implemented quality control measures to enhance service delivery and customer satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Coordinated with insurance agents to streamline claims processing for restoration projects.
- Led cross-functional teams in executing restoration projects, ensuring adherence to safety standards.
- Analyzed project performance data to identify areas for process improvement and cost reduction.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Developed and maintained relationships with vendors to secure competitive pricing for materials.
- Trained and mentored junior staff on industry best practices and operational procedures.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Oversaw project timelines and resource allocations to ensure efficient workflow completion.
Education
No Degree - Business Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAHigh School Diploma -
East Stroudsburg HS
East Stroudsburg, PASkills
- Business operations management
- Operations oversight
- Process optimization
- Business planning
- Hiring
- Relationship management
Certification
Highly trained and skilled in various remediation standards including certifications in the following:
IICRC WRT
IICRC ASD
IICRC AMRT
IICRT FSRT
NJ Asbestos Supervisor
Timeline
Owner/Operator
Paul Davis Restoration of Morris and Passaic Counties
10.2012 - Current
Associate
Paul Davis Restoration of Northeast NJ
08.2003 - 07.2012
No Degree - Business Management
East Stroudsburg University of Pennsylvania
High School Diploma -
East Stroudsburg HS