James Faith
Mesa,AZ
Summary
I have a lot of call center experience and know how to effectively communicate with customers in a professional and detailed manner. I believe in quality customer service. I think I’d be a great addition to your call center team.
Overview
17
17
years of professional experience
Work History
BHT
Community Bridges Inc CPEC
Mesa, AZ
04.2021 - 06.2023
- Monitored level 1 psych unit for safety.
- Assisted patients with daily activities.
- Documented patient activities in computer system.
Customer Service Representative
General Dynamics
Lawrence , KS
06.2013 - 06.2014
- Take inbound calls for the Affordable Care Act ( Obamacare)
- Answered questions regarding insurance options for individuals and families.
- Followed guidelines and adhered to strict company guidelines in regards to customer service, accuracy, and productivity.
Customer Service Representative
Vangent
Lawrence , KS
01.2011 - 07.2011
- Spoke with callers about financial aid available from the federal government for the continuation of their education.
- Gave callers information and answered questions in accordance with company policies and guidelines.
- Used previous customer service and call center experience to maintain a proficient level of professionalism and efficiency in a fast paced environment.
Customer Service Representative
Great West HealthCare
Fort Scott, KS
06.2007 - 02.2009
- Effectively communicated with customers, providers, and facilities to ensure medical insurance claims were paid correctly as outlined in the member’s policy.
- Followed claims from initial submission to final payment, requesting additional information as required for processing, and following up on appeal status if necessary.
- Worked closely with both internal and external departments to resolve issues as they arose.
- Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.
Customer Service Representative
T-Mobile
Lenexa, KS
01.2006 - 05.2007
- Explained billing, plans, and contracts to customers and resolved conflicts that sometimes arose in understanding these matters.
- Examined patterns in customer’s phone usage to determine what plans and products best fit the customer’s needs.
- Resolved hardware and software problems in products that come from normal usage of mobile phones.
Education
High School Diploma -
Wichita Southeast High School
Wichita, KS05-1991
Skills
- Communication
- Problem solver
- Understanding of customer needs
- Ability to educate customers tactfully
- Attention to detail
Timeline
BHT
Community Bridges Inc CPEC
04.2021 - 06.2023
Customer Service Representative
General Dynamics
06.2013 - 06.2014
Customer Service Representative
Vangent
01.2011 - 07.2011
Customer Service Representative
Great West HealthCare
06.2007 - 02.2009
Customer Service Representative
T-Mobile
01.2006 - 05.2007
High School Diploma -
Wichita Southeast High School