Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Ferrara

Glen Burnie,MD

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational Supervisor with 20 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Energetic fos successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

28
28
years of professional experience

Work History

Supervisor

XPO
Jessup, MD
09.2003 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 20* employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.

Driver

Consolidated Frightways
Baltimore, MD
05.1996 - 08.2003
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Adhered to company policies and procedures related to safety and security standards.

Education

High School Diploma -

North County High School
Glen Burnie, MD
05-1993

Skills

  • Operations Management
  • Schedule Development
  • Process Improvement
  • Strategic Planning

Timeline

Supervisor

XPO
09.2003 - Current

Driver

Consolidated Frightways
05.1996 - 08.2003

High School Diploma -

North County High School
James Ferrara