Summary
Overview
Work History
Education
Skills
Timeline
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James Fiallo

New York

Summary

Accomplished Supervisor Electric Operations at New York State Electric And Gas, adept in operations management and staff development. Enhanced team efficiency and productivity by applying strategic planning and complex problem-solving skills. Proven track record in improving service quality and safety measures, leading to increased customer satisfaction and a strong safety record. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

32
32
years of professional experience

Work History

Supervisor Electric Operations

New York State Electric And Gas
08.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Lead Advisor of Developement and Training

New York State Electric & Gas
09.2015 - 08.2019
  • Enhanced the company''s reputation for excellence by consistently delivering high-quality service to clients, resulting in numerous referrals from satisfied customers.
  • Proactively addressed potential issues in client portfolios by conducting periodic risk assessments and adjusting strategies accordingly.
  • Ensured compliance with all regulatory requirements while managing a large portfolio of diverse investments, minimizing risks associated with non-compliance issues.
  • Conducted thorough market research to identify new investment opportunities that aligned with client objectives and preferences.

Cheif Electric Utility Lineman

New York State Electric & Gas
06.2012 - 09.2015
  • Provided on-the-job training for new hires, fostering a safe and effective work environment for all team members.
  • Enhanced safety measures by conducting thorough inspections of machinery and promptly addressing any issues detected.
  • Assisted in emergency storm restoration efforts, restoring power to affected communities as quickly as possible.
  • Performed maintenance and reconducting work in varied weather conditions.
  • Worked on both dead and energized lines.
  • Removed old poles and hardware and replaced with new equipment.
  • Installed, spliced and maintained overhead and underground power lines for residential and commercial customers.

SWWU Cheif

New York State Electric & Gas
10.2010 - 06.2012
  • Followed all safety protocols and regulations while working at height and with live electricity.
  • Participated in ongoing training programs to stay current on industry trends and best practices.
  • Improved workplace safety by conducting regular equipment inspections and maintenance.
  • Reduced outage durations with quick response times and effective troubleshooting skills.
  • Maintained a strong safety record by diligently adhering to OSHA regulations and company policies, ensuring the well-being of both team members and the public.

First Class Electric Linemechanic

New York State Electric & Gas
01.1992 - 04.2009
  • Utilized technical manuals, schematics, and blueprints for accurate diagnosis of mechanical faults within complex systems.
  • Applied strong analytical thinking skills to identify innovative solutions when faced with unique or unprecedented challenges during repair tasks.
  • Maintained compliance with OSHA regulations through diligent adherence to safety guidelines during all aspects of work duties.
  • Collaborated with other mechanics to troubleshoot complex mechanical problems, resulting in quicker resolutions and less production delays.

Education

No Degree - Electrical Engineering

Westchester Community College
Valhalla, NY

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Staff Development
  • Operations Management
  • Processes and procedures
  • Priority management

Timeline

Supervisor Electric Operations

New York State Electric And Gas
08.2019 - Current

Lead Advisor of Developement and Training

New York State Electric & Gas
09.2015 - 08.2019

Cheif Electric Utility Lineman

New York State Electric & Gas
06.2012 - 09.2015

SWWU Cheif

New York State Electric & Gas
10.2010 - 06.2012

First Class Electric Linemechanic

New York State Electric & Gas
01.1992 - 04.2009

No Degree - Electrical Engineering

Westchester Community College

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James Fiallo