James Finlan
Albany,NY
Summary
Former Account Relationship Manager with a proven ability to build and expand client relationships through proactive contact and effective pipeline management. Skilled in identifying client needs and providing suitable solutions. Proficient in managing large amounts of data accurately and efficiently within tight deadlines.
Overview
16
16
years of professional experience
Work History
Amazon Flex Delivery Driver
Amazon
11.2023 - Current
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Maintained set routes and schedules to meet customer expectations.
- Organized inventory in an efficient manner while loading and unloading cargo into delivery vehicles.
- Provided feedback on routing issues or customer concerns to management team.
- Achieved 20,000 successful deliveries April 2026
- Currently hold the Standing of "Fantastic", Amazon's highest rated standing among active drivers
Scheduling Coordinator and Cashier
Stadium Golf Club
03.2020 - 11.2025
- Utilized computer software programs to create and update detailed tee schedules.
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Developed strong customer service skills while assisting customers in locating items throughout the store.
- Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Handled over 200 bookings per day while facilitating 9 leagues, and numerous phone calls
Receptionist
Glaucoma Consultants
07.2017 - 02.2020
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions, and other information.
- Managed 10-15 calls per day as overnight after hours operator.
Account Relationship Manager
CDK Global
03.2014 - 05.2017
- Built and expanded existing client relationships through proactive contact and effective pipeline management.
- Developed and implemented strategies to improve customer relationships and loyalty.
- Assisted clients in identifying their needs and provided suitable solutions to meet their requirements.
- Managed large amounts of data accurately and efficiently within tight deadlines.
- Monitored customer preferences to determine focus of sales efforts.
- Collaborated with internal teams to ensure customer satisfaction across multiple channels of communication.
- Worked with over 180 clients in 5 states, and assisted 8 sales associates in various tasks from customer service to ticket management and program assistance.
Assistant Service Manager
Denoyer Chevrolet
01.2010 - 02.2014
- Utilized organizational skills to manage multiple tasks simultaneously while maintaining a high level of accuracy.
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Greeted customers upon entrance to foster friendly and approachable atmosphere.
- Typical client load consisted of approximately 120-140 clients per day throughout the dealership
Education
Business Administration
Hudson Valley Community College
Troy, NY05-2003
Skills
- Positive attitude
- Customer service
- Time management
- Adaptability and flexibility
- Attention to detail
- Dependable and reliable
- Excellent communication
- Business relationship cultivation
Accomplishments
-Mark of Excellence Award for Outstanding Customer Service present by Mark Reuss, Vice President of General Motors North America. (8/11)
-Experience Managing Chevy, and GM facilities over a 15 year Automotive career
Timeline
Amazon Flex Delivery Driver
Amazon
11.2023 - Current
Scheduling Coordinator and Cashier
Stadium Golf Club
03.2020 - 11.2025
Receptionist
Glaucoma Consultants
07.2017 - 02.2020
Account Relationship Manager
CDK Global
03.2014 - 05.2017
Assistant Service Manager
Denoyer Chevrolet
01.2010 - 02.2014
Business Administration
Hudson Valley Community College