James Fitzgerald
Raeford,NC
Summary
Dynamic Grocery Manager at Food Lion with a proven track record in inventory coordination and customer service excellence. Successfully implemented innovative merchandising strategies, enhancing product availability and boosting employee morale. Skilled in training and mentoring staff, fostering a collaborative environment that increased customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Grocery Manager
Food Lion
Fayetteville, NC
08.2018 - 10.2025
- Managed daily operations of grocery department, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on best practices for customer service and merchandising standards.
- Implemented efficient stock replenishment procedures to enhance product freshness and minimize waste.
- Conducted regular audits to maintain compliance with health and safety regulations.
- Fostered a positive work environment, enhancing employee morale and customer experience through effective leadership.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Ensured compliance with local health regulations through diligent sanitation practices and staff training.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Orchestrated performance-oriented environment by closely supporting team members.
- Reduced employee turnover with effective training programs and supportive management practices.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Boosted team morale and productivity through regular feedback sessions and team-building activities.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Landscaper
Self Employed Services
Fayetteville, NC
05.2012 - 07.2017
- Designed and installed various landscape features, including patios and walkways.
- Managed soil preparation and plant selection to enhance garden aesthetics.
- Operated landscaping equipment safely, ensuring optimal performance and maintenance.
- Collaborated with clients to understand vision and deliver tailored solutions.
- Implemented sustainable practices to improve resource efficiency in landscaping operations.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Education
GED -
Fayetteville Technical Community College
Fayetteville, North Carolina, NCSkills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Training and mentoring
- Employee training
- Complaint handling
- Task delegation
- Merchandising strategies
- Supply level management
- Safety monitoring
- Employee management
- Interpersonal and written communication
- Scheduling coordination
- Visual merchandising
- Store maintenance
- Workflow planning
- Product merchandising
- Product display oversight
- Inventory merchandising
- Ordering of products
- Store opening
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Effective leader
- Relationship building
- Decision-making
- Customer relations
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Goal setting
- Inventory tracking and management
- Professionalism
- Employee relations
- Staff management
- Interpersonal communication
- Strategic partnerships
- Scheduling
- Hiring and onboarding
- Strategic planning
- Schedule management
- Staff training
- Inventory control
- Time management abilities
- Continuous improvement
- Management team building
- Adaptability
- Delegating work
- Written communication
- Performance evaluation and monitoring
- Quality assurance
- Staff hiring
- Employee scheduling
- Training management
- Payroll administration and timekeeping
Accomplishments
While working with food Lion, I've worked in many different stores. I was the one that was sent to these stores to represent my main store before I became manager. I've had the keys 2 years before I became manager to open and close your store. Being very reliable. Also very customer oriented
Timeline
Grocery Manager
Food Lion
08.2018 - 10.2025
Landscaper
Self Employed Services
05.2012 - 07.2017
GED -
Fayetteville Technical Community College