James Ford
Eatonton,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Doorman
Ritz Carlton Hotel
Greensboro , GA
2020.02 - Current
- Maintained cleanliness of lobby area, including furniture and fixtures.
- Greeted guests with a friendly and welcoming attitude.
- Worked closely with other departments within the hotel to ensure smooth operations.
- Ensured that all incoming calls were answered promptly and professionally.
- Processed check-ins and check-outs efficiently while maintaining accuracy in billing procedures.
- Enforced hotel policies regarding noise levels, smoking areas.
- Informed guests of hotel amenities, services and attractions in the local area.
- Assisted guests with luggage storage and retrieval.
- Communicated regularly with supervisor regarding any concerns or issues that arose.
- Answered guest inquiries regarding hotel services, facilities and hours of operation.
- Provided directions to local attractions for guests.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Reported room or property issues to maintenance staff for repairs.
- Provided advice to guests on transportation options near hotel.
- Escorted travelers to and from guest rooms and assisted with luggage.
Shuttle Bus Driver
Ritz Carlton Hotel
Greensboro , GA
2019.08 - 2020.02
- Performed pre-trip inspections of the bus, ensuring safety and compliance with regulations.
- Drove shuttle buses on scheduled routes, following designated timetables and route plans.
- Monitored passenger behavior while driving, intervening as needed to ensure safety rules were followed.
- Provided assistance with wheelchair loading and unloading when requested by passengers.
- Assisted passengers with boarding and disembarking the shuttle bus safely.
- Adhered strictly to all applicable laws, traffic regulations, and road signs while operating the vehicle.
- Maintained cleanliness of the vehicle interior in between runs and at the end of each shift.
- Safely loaded luggage onto shuttle buses prior to departure time.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Banquet Houseman
Ritz Carlton Hotel
Greensboro , GA
2013.10 - 2019.08
- Broke down room furniture arrangements and returned pieces to racks and storage rooms.
- Performed complete cleaning of all surfaces, furniture and floors in banquet room.
- Collected linens and transported to cleaning rooms or trucks for offsite laundering.
- Restocked room with new supplies and linen.
- Greeted guests with friendliness and professionalism.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Rural Carrier
United States Post Office
Eatonton , GA
2010.02 - 2013.10
- Conducted daily vehicle inspections of assigned vehicle.
- Ensured packages were delivered to the correct address in a timely manner.
- Assisted customers with package pickup, forwarding and return services.
- Maintained accurate records of deliveries, pickups and undeliverable mail.
- Contacted customers via phone or email regarding missed deliveries or changes in delivery schedule.
- Inspected mail for proper postage and addressed, sorting into delivery sequence.
- Performed special tasks such as collecting signatures on registered letters or delivering Certified Mail notices.
- Loaded parcels onto truck in a safe and efficient manner prior to departure from post office facility.
- Operated scanner to track shipments and record delivery information.
Education
High School Diploma -
Putnam County High School
Eatonton, GA2009-05
Some College (No Degree) -
Georgia Military College - Milledgeville
Milledgeville, GASkills
- Always On time
- People Person
- Problem Solver
- Multitasking
- Relationship Building
- Critical Thinking
- Reliability
- Professionalism
- Time Management
- Organizational Skills
Languages
English
Professional
Affiliations
- Avid Golfer
- Outdoorsman
- Family guy
- Football
- Fishing
- Friends
- Anything Fun
Accomplishments
- Won a couple fantasy football championships
- Being recognized as a good friend and family member is all the recognition I need
- Still loading.....
References
References available upon request.
Timeline
Doorman
Ritz Carlton Hotel
2020.02 - Current
Shuttle Bus Driver
Ritz Carlton Hotel
2019.08 - 2020.02
Banquet Houseman
Ritz Carlton Hotel
2013.10 - 2019.08
Rural Carrier
United States Post Office
2010.02 - 2013.10
High School Diploma -
Putnam County High School
Some College (No Degree) -
Georgia Military College - Milledgeville
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