James Fortado
J&J Gaming
Tuscola,IL
18
years of professional experience
Adaptable technician with a solid background in installation and repair of gaming equipment. Recognized for effectively communicating technical information to non-technical clients and prioritizing work orders to minimize downtime.
Work History
Warehouse Manager
10 Years- Diagnosed and repaired gaming machines to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on equipment to minimize downtime and enhance reliability.
- Assisted customers with technical inquiries, providing timely solutions and support.
- Collaborated with team members to streamline service processes, improving efficiency.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
8 Years- Diagnosed and repaired gaming machines to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on equipment to minimize downtime and enhance reliability.
- Assisted customers with technical inquiries, providing timely solutions and support.
- Collaborated with team members to streamline service processes, improving efficiency.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
GED
No Degree - Business Management
Skills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Valid Driver's license
Work with minimal supervision
Punctual and reliable
Troubleshooting skills
Flexible and adaptable
Safety procedures adherence
Work order prioritization
Timeline
Service Technician
J&J Gaming
09.2018 - CurrentRead More
Warehouse Manager
Fasteners Etc., Inc.
09.2008 - 09.2018Read More
Centennial High School
GED
Read More
Parkland College
No Degree from Business Management
Read More