Summary
Overview
Work History
Education
Skills
Timeline
Generic
JAMES FOURNIER

JAMES FOURNIER

Minneapolis,MN

Summary

Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Proficient in building compliance programs, utilizing data for root cause analysis, establishing controls, and monitoring defects to effectively drive change. Driven with quality-focused and proactive approach, bringing 10 years of experience in compliance.

Overview

21
21
years of professional experience

Work History

Lead Compliance Consultant

Target
07.2016 - Current
  • Developed 4 effective compliance programs using Compliance Management System (CMS) methodology based on Federal and State requirements.
  • Developed Anti-Money Laundering Program used in retail Target stores for prevention of nefarious activities, including fraud, scams, and theft.
  • Implemented and monitored controls to effectively to reduce AML incidents by 180% in first year of implementation and drive program performance.
  • Developed Financial Products Program used to eliminate invalid applications at point of sale. Reduced guest complaints by 290% in first year program implementation.
  • Developed Regulatory Change Management process to identify enacted Federal/State requirements for applicability to Target significantly reducing fines and reputational risk.
  • Conducted OFAC review of Guest Credit, Contractors, and Vendors utilizing LexisNexis.
  • Conducted Quarterly Access Reviews to mitigate FCPA risk.
  • Skilled at working independently and collaboratively in team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Team Leader

Target
01.2008 - 04.2013
  • Lead call center team focusing on resolution of high escalation contacts, including Attorneys General and BBB contacts.
  • Drove team adherence to key metrics and improved performance through personal leadership and team empowerment.
  • Developed centralized training materials to drive efficiency and increased overall productivity.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Fraud Analyst

Target
11.2001 - 01.2008
  • Provided trend analysis to determine most effective resolution approaches in resolving claims.
  • Tracked fraud cases and monitored trends to develop strategies for prevention
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Developed and implemented procedures to detect and prevent fraud.

Education

Bachelor of Arts - Business Management/Management Information Systems

Augsburg College
Minneapolis, MN
05.2015

Skills

  • Proficient in Anti-Money Laundering, OFAC, FCPA Compliance Programs
  • Regulatory Change Management
  • Compliance Management Systems
  • Regulatory Compliance Analysis
  • Policy compliance
  • Mitigating Regulatory and Reputational Risk
  • Root Cause Analysis and Data Analytics

Timeline

Lead Compliance Consultant

Target
07.2016 - Current

Team Leader

Target
01.2008 - 04.2013

Fraud Analyst

Target
11.2001 - 01.2008

Bachelor of Arts - Business Management/Management Information Systems

Augsburg College

Similar Profiles

CREATE PROFILE
JAMES FOURNIER