As a dedicated and knowledgeable accountant and administrator with over 3 years of experience, I seek to bring my technical skills and attention to detail to your organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SB/SE Contact Service Representative
IRS
Seattle, USA
01.2017 - Current
Provide excellent service to assist taxpayers, practitioners, and third parties
Ensure professionalism and tact in communication
Grant requests for installment agreements and handle transcripts
Respond to inquiries regarding accounts, notices, payments, and letters
Provide ad hoc functional support as needed
Communicate with team to uphold all standards and requirements
W&I Contact Service Representative
IRS
Seattle, USA
03.2016 - 10.2016
Provided excellent service to assist taxpayers, practitioners, and third parties
Ensured professionalism and tact in communication
Granted requests for installment agreements and handle transcripts
Responded to inquiries regarding accounts, notices, payments, and letters
Temporary Data Transcriber
IRS
Seattle, USA
03.2015 - 08.2015
Fixed imperfections in incoming tax returns and ensured compliance
Processed tax returns using computer systems and applications
Updated IRS database with taxpayer-prepared returns, schedules, federal tax forms, and other taxpayer information
Assistant Analyst/Technology Assistant
Fourr, Alden & Associates LLP
Lancaster, USA
01.2014 - 12.2014
Completed over 700 tax returns, and compared numerical information to tax returns to check for errors
Analyzed and scanned confidential client materials
Provided critical technological support to company systems
Education
Bachelor of Business Administration - Accounting
California State University
Fresno, CA
01.2013
Associate Degree - Business Administration
Antelope Valley College
Lancaster, CA
01.2012
Skills
Taxation
Communication skills
Interpersonal skills
Relationship building
Data entry
Documentation
Reporting
Administrative processes
MS Office Suite
Prosystem Fx
Reliability
Motivation
Professional development
Certification
CompTIA CertMaster A+ 220-801 Certification
Global: Hong Kong Study Abroad Program in July 2012 with the Craig School of Business