Sonya Harris
Memphis,TN
Summary
Skilled Tax Examiner with a proven track record at the Internal Revenue Service, demonstrating exceptional negotiation skills and tax compliance acumen. Excelled in processing payment plans and resolving taxpayer inquiries, ensuring high customer satisfaction. Renowned for meticulous research and data interpretation, consistently enhancing team productivity and operational efficiency.
Overview
27
27
years of professional experience
Work History
Tax Examiner - SB/SE Collection GS-0592-07
Internal Revenue Service, IRS
Memphis, TN
07.2010 - Current
- Negotiated payment plans with delinquent taxpayers when needed.
- Set up and monitored payment plans and processed payments.
- Responded to inquiries from taxpayers regarding their accounts or payments due.
- Researched accounts with reported discrepancies.
- Evaluated financial statements for completeness and accuracy prior to submitting them for review.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Lead Tax Examiner GS-0592-08
Internal Revenue Service, IRS
MEMPHIS, TN
07.2024 - 11.2024
- Monitored tax examiners' inventory to ensure timely case processing.
- Oversaw and distributed Case Control Activity (CCA) listings for the Memphis collection department to ensure unpostables, aged, and large dollar cases were closed promptly.
- Input daily closure numbers on the shared drive and conducted Embedded Quality Review System (EQRS) reviews for tax examiners.
- Set up and monitored payment plans and processed payments.
- Oversaw team functions and ensured continuity during manager's absence.
- Ensured timely completion of all assigned tasks while adhering to established deadlines.
- Completed day-to-day duties accurately and efficiently.
Tax Examiner - CAF GS-0592-05
Internal Revenue Service, IRS
05.2009 - 06.2010
- Managed and responded to inquiries left on the Power of Attorney hotline.
- Reviewed and completed Form 2848 to enable taxpayer representation in tax matters.
- Updated and maintained databases with current information.
Mail Clerk - Receipt and Control GS 0305-4
Internal Revenue Service, IRS
Memphis, TN
08.2005 - 05.2009
- Placed mail into appropriate PO boxes.
- Coordinated interoffice mail distribution to multiple locations.
- Maintained a clean work environment by disposing of waste material properly.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Data Transcriber
Internal Revenue Submission Processing Center
Memphis, TN
02.1998 - 07.2005
- Accurately transcribed tax returns from paper and digital sources for processing.
- Complied with security policies and kept information confidential.
- Followed established protocols when handling confidential information.
- Worked effectively in team environments to make the workplace more productive.
Education
Accounting
University of Memphis
Memphis, TNSkills
- Payment plan processing
- Excellent negotiation skills
- Fee assessments
- Tax compliance
- Research
- Data interpretation
- Proficient in Financial Analysis
- Team management
- Continuous learning attitude
Timeline
Lead Tax Examiner GS-0592-08
Internal Revenue Service, IRS
07.2024 - 11.2024
Tax Examiner - SB/SE Collection GS-0592-07
Internal Revenue Service, IRS
07.2010 - Current
Tax Examiner - CAF GS-0592-05
Internal Revenue Service, IRS
05.2009 - 06.2010
Mail Clerk - Receipt and Control GS 0305-4
Internal Revenue Service, IRS
08.2005 - 05.2009
Data Transcriber
Internal Revenue Submission Processing Center
02.1998 - 07.2005
Accounting
University of Memphis
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