Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELLA HAWTHORNEBELL

MANOR

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Resourceful Tax Examiner ensuring all tax information is completed according to deadlines and procedures. Organized and coordinated with working a flexible schedule, including weekends and evenings. Outstanding research and writing skills with the creativity to think outside-the-box.

Detail-focused Tax Examiner known for high productivity and efficiency in task completion. Possess specialized skills in tax law interpretation, compliance assessment, and audit procedures. Excel at analytical thinking, problem-solving, and clear communication, ensuring accurate and timely resolution of tax-related issues.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

42
42
years of professional experience

Work History

Tax Examiner CSR

Internal Revenue Service
Austin
04.1992 - 05.2019
  • Assisting Tax Payers in resolving tax problems, (income not added on returns, dependent errors, self employment, and researching refund issues, etc.....

File Clerk

Internal Revenue Submission Processing Center
Austin
04.1986 - 06.1992
  • Organized and filed documents according to established procedures.
  • Processed incoming mail by sorting, batching, and distributing documents for filing.
  • Verified accuracy of filing information prior to indexing documents into the system.
  • Associate taxpayers responses and documents, file or assign to tax examiners to work case.
  • Close totally agreed cases, and purge defaulted cases for collections.

Office File Clerk

Farmers Insurance Agency
Austin
06.1977 - 01.1979
  • Eliminated potential backlogs in documentation processing by routinely scanning incoming mail and promptly routing it to relevant departments.
  • Enhanced data retrieval processes by implementing a comprehensive electronic filing system for all essential office paperwork.
  • Collaborated with colleagues on special projects requiring extensive data compilation, contributing expertise in file organization techniques.
  • Played a vital role in securing company compliance with industry regulations during routine inspections through adept file management.
  • Maintained strict data accuracy standards via multiple reviews of Type files for presentation to manager.
  • Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
  • Managed incoming and outgoing mail for Type team.
  • Identified and resolved filing discrepancies.
  • Classified documents according to specified guidelines.
  • Compiled, sorted and filed high volume of documents.
  • Compiled and inventoried documents for archival retrieval of documents.

Education

Certificate - Word Processing

Mansfield
Austin, TX
01.1984 - 07.1984

Skills

  • Computer skills
  • Phone etiquette
  • Call center experience
  • Complaint Handling
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Professional telephone demeanor
  • Problem-solving abilities
  • Conflict Resolution
  • Microsoft Outlook
  • Computer Proficiency
  • Customer Relations
  • Documentation
  • Payment Processing
  • Data Entry
  • Office equipment proficiency
  • Call Management
  • Administrative Support
  • Problem Resolution
  • Product Knowledge
  • Building rapport
  • Team Development
  • Microsoft Excel
  • Call Center Operations
  • Microsoft Office Suite
  • Customer Education
  • Account updating
  • Paperwork Processing
  • Reading Comprehension
  • Prioritization
  • Customer Relationship Management (CRM)
  • Filing
  • Coordination
  • Data Collection
  • Research
  • Account Management
  • Credit adjustments
  • Clerical Support
  • Proofreading
  • Tax compliance
  • Data analysis
  • Tax law
  • Document management
  • Case resolution
  • Customer service
  • Attention to detail
  • Problem solving
  • Research skills
  • Communication skills
  • Time management
  • Team collaboration
  • Filing systems
  • Record keeping
  • Tax code interpretation
  • Ethical standards
  • Persuasive
  • Account discrepancies
  • Assessment collection
  • Audits
  • Delinquent account management
  • Payment processing
  • Recordkeeping and documentation
  • Payment plan processing
  • Oral communication
  • Data interpretation
  • Tax form proficiency
  • Deduction legitimacy
  • Taxpayer investigation
  • Fee assessments
  • Case management skills
  • Client confidentiality
  • Continuous learning attitude
  • Transaction tax preparation
  • Verbal and written communication
  • Tax law interpretation
  • Regulations and compliance
  • Tax research
  • Tax exemptions
  • Teamwork orientation
  • Tax return filing

Timeline

Tax Examiner CSR

Internal Revenue Service
04.1992 - 05.2019

File Clerk

Internal Revenue Submission Processing Center
04.1986 - 06.1992

Certificate - Word Processing

Mansfield
01.1984 - 07.1984

Office File Clerk

Farmers Insurance Agency
06.1977 - 01.1979
ELLA HAWTHORNEBELL