James Francis
Chapmanville,WV
Summary
Dynamic Customer Service Advocate III with extensive call center experience at Capital Area Services Company, LLC. Expert in complaint resolution and escalation management, consistently enhancing customer satisfaction. Proven ability to mentor new staff and leverage medical terminology to address inquiries effectively, fostering a positive and supportive environment.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate III
Capital Area Services Company, LLC.
01.2014 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed opening and closing functions to meet operational needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Truthway Christian Academy
Chapmanville, WVSkills
- Member support
- Call center experience
- Medical terminology
- Problem-solving
- Escalation management
- Professional telephone demeanor
- Mentoring
- Complaint resolution
- Office equipment proficiency
- Microsoft outlook
- Complaint handling
Timeline
Customer Service Advocate III
Capital Area Services Company, LLC.
01.2014 - Current
High School Diploma -
Truthway Christian Academy
Similar Profiles
Cole TraudtCole Traudt
IT Assistant at Capital Area IT LLCIT Assistant at Capital Area IT LLC
Richard Gloe Jr.Richard Gloe Jr.
Owner/Operator at Capital Area Refuse, LLCOwner/Operator at Capital Area Refuse, LLC
Aderonke DaramolaAderonke Daramola
Communications Coordinator at Capital Area Community ServicesCommunications Coordinator at Capital Area Community Services
Quinton WagnerQuinton Wagner
Laborer at Superior PocahontasLaborer at Superior Pocahontas
Breanna WilliamsBreanna Williams
Associate at WalmartAssociate at Walmart