Professional Summary
Overview
Work History
Education
Skills
Timeline

James Frank

US Department of Veterans Affairs
Minneapolis,MN
20
years of professional experience

Results-driven operations manager with expertise in quality assurance, process improvement, and staff training. Proven ability to enhance service delivery and streamline operations, ensuring compliance and client satisfaction.

Work History

Assistant Pension Management Center Manager

7 Years 5 Months
US Department of Veterans Affairs | 01.2019 - Current
  • Led operations to enhance service delivery for veterans and their families.
  • Developed training programs to improve staff performance and operational efficiency.
  • Implemented quality assurance measures to ensure compliance with federal regulations.
  • Streamlined processes, reducing wait times and improving overall client satisfaction.

Coach (Supervisory VSR)

11 Years 2 Months
US Department of Veterans Affairs | 11.2007 - 01.2019
  • Developed individualized training plans for veterans to enhance physical and mental resilience.
  • Collaborated with multidisciplinary teams to create supportive environments for veteran participation in programs.
  • Facilitated workshops focused on goal-setting, teamwork, and leadership skills among veteran groups.
  • Assessed program effectiveness through participant feedback and adjusted curricula to improve engagement.

Assistant Coach (Supervisory VSR)

11 Months
US Department of Veteans Affairs | 12.2006 - 11.2007
  • Developed training programs to enhance team performance and individual skills.
  • Collaborated with senior coaches to implement strategic game plans and training sessions.
  • Mentored junior coaches, fostering professional growth and effective communication within the team.
  • Analyzed player performance data to identify areas for improvement and optimize training strategies.

Education

Master of Arts - History

University of Montana | Missoula | 08-2001

GPA: 3.88 out of a maximum 4.0

Credits Earned: 54 Semester hours

Major: History of the American West (Environmental History) Minors: Modern European History and Early American History

Bachelor of Science - Secondary Education And History

North Dakota State University | Fargo, ND | 05-1995

GPA: 3.66 out of a maximum 4.0 (with honors)
Credits Earned: 123 Semester hours
Major: Secondary Education and History Minor: Earth Science

Relevant Coursework, Licenses and Certifications:
After graduating from NDSU, I became a licensed teacher at the secondary level in the fields of History and Earth Science in the State of North Dakota.

Skills

Operations management
Staff leadership
Interdepartmental collaboration
Facility management

Timeline

Assistant Pension Management Center Manager

US Department of Veterans Affairs
01.2019 - CurrentRead More

Coach (Supervisory VSR)

US Department of Veterans Affairs
11.2007 - 01.2019Read More

Assistant Coach (Supervisory VSR)

US Department of Veteans Affairs
12.2006 - 11.2007Read More

University of Montana

Master of Arts from History
Read More

North Dakota State University

Bachelor of Science from Secondary Education And History
Read More
James Frank