James Frederick
Fayetteville,NC
Summary
Results-driven GM with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Accomplished GM well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. Determined Business Owner with commitment to excellence and more than 25 years of experience. Effective collaborator promoting business. Persistent leader eager to lead and grow organizations. Skilled in planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
30
30
years of professional experience
Work History
CEO
Elite Care Services
03.2023 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Created succession plans to provide continuity of operations during leadership transitions.
Director of Operations
Island Auto Group
02.2020 - 01.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Owner
The Max Challenge
02.2014 - 02.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
General Sales Manager
Honda Universe
09.2015 - 02.2020
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- Upheld company policies and implemented standards fairly.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
Sales Director
Galaxy Toyota
10.2014 - 01.2015
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Boosted profits through effective supervision of entire sales department.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Reduced customer churn rate through proactive communication efforts aimed at addressing potential issues before they escalated into larger problems.
- Exceeded sales goals through effective time management and resource allocations.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
- Increased average deal size by upselling additional products and services to existing clients.
- Championed the use of cutting-edge technology tools among team members, promoting efficiency in day-to-day tasks such as lead management and pipeline tracking.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Launched successful marketing campaigns that generated an influx of qualified leads for the sales team to pursue further.
General Sales Manager
Honda Universe
04.2008 - 10.2014
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities
- Creating the annual dealership sales forecast by estimating total vehicle sales, gross and operating profits as well as expenses for the new and used sales department.
Director of Finance / Chevrolet
Honda Universe
02.1998 - 10.2008
- Recruit staff members and oversee training programs
- Prepare financial or regulatory reports required by laws
- Find and train new finance managers
- Meeting with the finance team to plan and implement objectives for achieving profit goals
- Review all contracts to make sure all lines are signed and rates are correct
- Train finance team to be the best at all costs
- Weekly finance training.
General Manager/ Chrysler, Subaru
Pine Belt Enterprise
02.1998 - 04.2008
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Ensure profitability for the dealership overseeing the various sales profit centers which include new car sales, used car sales and finance department
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine focus of sales efforts
- Prepare budgets and approve budget expenditures
- Coordinating regular meetings with the manager of each department to ensure their profitability and efficiency
- Maintaining an enthusiastic attitude to build positive employee attitudes and morale
- Explaining the policies and procedures for the dealership to all employees and following up with employees to ensure that these issues are understood and followed
- Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships.
Sales Manager
Herb Chambers Honda
08.1994 - 02.1998
- Resolve customer complaints regarding sales and service
- Monitor salespeople to make sure their goals are hit
- Control the new and used car inventory.
Education
JOHNSON & WALES UNIVERSITY
PROVIDENCE, RISkills
- Effective Decision Making
- Customer Focus
- Executive Presence
- Succession Planning
- Organizational Leadership
- Business Development
- Business Management
- Project Management
- Strategic Planning
- Operational leadership
- Profit & Loss
- Staff Management
- Risk Assessments
- Cash Management
- Revenue Generation
Websites
Timeline
CEO
Elite Care Services
03.2023 - Current
Director of Operations
Island Auto Group
02.2020 - 01.2024
General Sales Manager
Honda Universe
09.2015 - 02.2020
Sales Director
Galaxy Toyota
10.2014 - 01.2015
Owner
The Max Challenge
02.2014 - 02.2022
General Sales Manager
Honda Universe
04.2008 - 10.2014
Director of Finance / Chevrolet
Honda Universe
02.1998 - 10.2008
General Manager/ Chrysler, Subaru
Pine Belt Enterprise
02.1998 - 04.2008
Sales Manager
Herb Chambers Honda
08.1994 - 02.1998
JOHNSON & WALES UNIVERSITY
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