James Freeman

• Engaged prospects and customers through Conferences, seminars and workshops.
• Facilitated STRTP certification with the state of California
• Performed forecasting to identify necessary changes for current/future revenue growth opportunities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Traveled extensively throughout the United States promoting YFT's programs and services, advocating for new contracts including obtaining 25+ new contracts including 10 in California.
• Collaborating with Treatment Team, Quality Assurance and Program Directors, Clinical, Residential, and Educational Services to ensure contract compliance, quality standards and stakeholder satisfaction are ensured
• Directs the region’s/department’s resource planning and allocation for optimal capacity, utilization, and performance.
• Oversight of budget responsibilities including the development, implementation, and attainment of established outcomes in relation to revenue generation
• Educates and communicates with external stakeholders regarding Youth For Tomorrow and issues related to our mission
• Builds relationships with key stakeholders, funders, and decision-makers creating opportunities for Youth For Tomorrow to participate in the development of key community initiatives and advocate for services that meet the needs of those we serve

• Devised and implemented strategic recruitment plan with consideration to both long and short term organizational goals.
• Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
• Implemented recruitment methods designed to increase application pool within targeted areas.
• Designed effective and user-friendly processes for both admissions and applicant review.
• Collaborated with Residential ad Clinical components to increase admissions
• Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
• Worked closely with Residential, Clinical and Educational components to maintain optimum levels of communication to effectively and efficiently increase number of admissions anf full pay averages

• Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
• Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
• Mediated conflict to provide safe and secure environment through policy enforcement.
• Scheduled fun social and recreational activities for residents.
• Coordinated all staffing schedules and made sure that each shift had adequate coverage.
• Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
• Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
• Established consistent relationships with students to maintain professional boundaries.
• Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• Promoted positive relations between residents and staff.
• Enforced policies and safety standards through consistent communication and leadership of staff
• Ensured staff maintained training compliance
• Developed programming for the homes
• Ensured FTE budgetary compliance
• Established program goals and effectively communicated and trained staff to ensure positive outcomes.
• Held weekly staff meetings as a feedback/accountability mechanism
• Actively participated in the interviewing and hiring processes and ensuring successful functional on-boarding of new employees
• Plannied, assigned and directed work for direct care staff
• Set reasonable stretch performance goals, providing constructive, balanced, regular performance feedback & coaching, and conducting annual performance appraisals
• Recognized and rewarded performance excellence
• Communicated and ensured company policies were followed and program outcomes were established and met.
• Applied corrective action, addressed complaints and resolved problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate.
• Collaborated with direct reports on their professional development and growth

• Enforced rules and managed behavior through developmentally appropriate discipline.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Prepared group activities to enhance socialization, communication and problem-solving skills for youth.
• Maintained group discipline through positive reinforcement, behavior modeling and collaboration with staff working in the home.
• Worked with youth individually and in groups to teach social, communicative and problem-solving skills.
• Set and enforced rules to maintain youth's safety and created welcoming, caring environments for all youth
• Collaborated with youth's therapist to set treatment goals for youth.

Managed home with up to 16 boys