James Freeman
Tampa
Summary
Billing and Accounts Receivable Specialist with extensive expertise in accounts management, billing, and financial reconciliation. Skilled in resolving customer delinquencies and negotiating repayment solutions while ensuring compliance with regulatory standards. Committed to providing empathetic client solutions and optimizing financial processes through collaboration and team alignment.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Specialist
ENT and Allergy Associates of Florida
Tampa, FL
02.2025 - Current
- Oversaw high-volume accounts receivable for the largest Ear Nose and Throat medical provider in Florida, ensuring prompt follow-up on insurance and patient balances.
- Researched and resolved denied/underpaid claims by analyzing EOBs and payer policies, improving reimbursement accuracy
- Optimized aging accounts receivable (60/90+ days) by implementing proactive follow-up and prioritization strategies.
- Posted and reconciled payments accurately across Medicare, Medicaid, and commercial plans
- Identified billing issues related to CPT/ICD-10 coding and collaborated with coding and billing teams to correct and resubmit claims.
- Collaborated with billing/coding teams to correct claims and minimize denials and rejections
- Addressed patient billing inquiries to enhance service quality while maintaining detailed and compliant account records.
- Reduced accounts receivable by 75% over a 90-day period through strategic follow-up and effective denial resolution.
- Ensured accurate billing and documentation to maintain a clean claim rate and complete monthly AR spreadsheets.
AR Patient Collections Specialist
United Vein and Vascular Center
Tampa, FL
02.2023 - 06.2024
- Managed insurance and patient account delinquencies, ensuring timely payments and compliance with billing protocols.
- Streamlined workflows, reducing errors and increasing payment processing efficiency. Delivered empathetic client communication while adhering to confidentiality standards.
- Drove timely payments and billing compliance through strategic account management, enhancing financial performance and reducing outstanding balances.
- Fostered productive relationships with payers and patients to resolve complex claim issues, ensuring accurate reimbursement and patient satisfaction.
Insurance Claims Billing Manager
One Call Care Management
Jacksonville, FL (Remote)
10.2016 - 02.2023
- Directed all aspects of billing operations, maintaining compliance with healthcare and financial regulations.
- Resolved billing discrepancies and client disputes, fostering positive client relationships. Worked with therapy providers to develop billing procedures that ensure adjudication for provider payment
- Investigated and resolved billing issues, including discrepancies and client disputes. Developed and implemented billing procedures, ensuring accurate adjudication and reimbursement. Trained staff on financial applications and compliance protocols, enhancing team proficiency.
Education
Bachelor of Science - Business Administration and Management
Pennsylvania State University
University Park, PA01-2001
Skills
- Accounts Receivable Collections Management Insurance Claims Appeals
- Handling Medical Billing Financial Reconciliation Compliance Problem Solving
- Dispute Resolution Microsoft Office
- Client Communication Active Listening
Timeline
Accounts Receivable Specialist
ENT and Allergy Associates of Florida
02.2025 - Current
AR Patient Collections Specialist
United Vein and Vascular Center
02.2023 - 06.2024
Insurance Claims Billing Manager
One Call Care Management
10.2016 - 02.2023
Bachelor of Science - Business Administration and Management
Pennsylvania State University
Additional Skills
• Familiarity with billing systems and insurance websites (Availity, EClinical Works, ModMed, Collectly, etc.).
• Knowledge of basic medical coding and terminology.
• Strong organizational and multitasking abilities.
• Exceptional phone etiquette and customer service skills.
Courses
Compliance and Customer Service Training
Medical Billing and Coding - Udemy