James French
Room Service Ambassador
Tulsa,OK
1
Certification
21
years of professional experience
Dynamic hospitality professional with a proven track record of excelling in guest service, problem-solving, and food safety. Skilled in team collaboration and operational management to consistently enhance customer satisfaction and efficiency, ensuring strict compliance with cleanliness standards and delivering exceptional dining experiences.
Work History
St. Francis
5 Months- Assist in delivering high-quality patient care and exceptional food service operations.
- Collaborate with kitchen staff to ensure timely food preparation, assembly, and room delivery.
- Address patient and guest inquiries promptly to resolve concerns and enhance overall satisfaction.
- Cross-train on tray line assembly and station setups to maximize team flexibility and efficiency.
Cec Entertainment
10 Years 2 Months- Managed daily cash handling and reconciliations for accurate financial reporting.
- Trained new staff on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations throughout all store operations.
- Oversaw opening and closing procedures, maintaining a safe and secure environment for all staff and guests.
- Resolved customer complaints professionally, increasing customer satisfaction and brand loyalty.
- Managed store operations by auditing cash drawers, overseeing equipment maintenance, and supervising staff.
- Followed company guidelines and local HACCP procedures to maintain high sanitation standards.
- Handled workplace conflict resolution while prioritizing customer and staff safety.
- Consistently met key performance indicators (KPIs) set by upper management.
- Collaborated with the management team to achieve the store's monthly sales targets.
- Delegated task to team members.
- Volunteered for additional shifts to alleviate staff shortages and support smooth store operations.
- Trained newly hired sales staff on upselling techniques to increase overall revenue.
- Implemented promotional initiatives, boosting overall sales performance.
- Delegated tasks to team members to ensure smooth shift execution and team productivity.
Mcdonald’s
10 Years- Supervised daily operations to ensure compliance with HACCP and safety protocols.
- Trained new team members on customer service practices and company standards.
- Coordinated shift schedules and managed staffing levels to optimize productivity.
- Completed opening and closing store procedures, including balancing tills and cash reconciliation.
- Responded to and resolved customer questions, feedback, and complaints promptly.
- Assisted store management in reaching operational KPIs and sales targets.
- Enforced company policies, food safety procedures, and cleanliness standards.
Education
High School Diploma
Skills
Food preparation
hospitality
industry
cleanliness
and standards
problem
solving
guest service
food
safety
customer service
team player
time management
safety in handling.
Certification
ServSafe Certified Food Protection Manager certification.
Timeline
St. Francis
Room Service Ambassador
03.2026 - CurrentRead More
Cec Entertainment
Keyholder Manager Opening Coordinator.
02.2016 - 04.2026Read More
Mcdonald’s
Shift Supervisor
02.2006 - 02.2016Read More
Tulsa Central
High School Diploma
Read More