Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James  Frost

James Frost

East Islip,NY

Summary

Developed a strong ability to connect with guests and customers through about ten years of waiting on tables, and four years of connecting with customers at Floor and Decor. Customer service and connection comes naturally. Strong ability in Multi-tasking and handling moments of pressure to deliver service in a timely matter. Developing kinship with co-workers professionally and connecting on a personal level has been easy to obtain throughout my work history. Leadership and teamwork are skills that continuously grow through past work experience and over nine years of being a captain and leader on the Suffolk Bullmoose Rugby club

Overview

14
14
years of professional experience

Work History

Assistant Department Manager

Floor and Decor
01.2021 - Current
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Trained new employees on company policies and procedures, contributing to their development in the company.
  • Drove forklifts and reach trucks to down-stock tile in a safe manner for customer experience, as well for putting together orders for delivery and pick up.

Restaurant Waiter

Verace Italian Restaurant
02.2018 - 03.2020
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, bringing a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Pre-bussed and assisted in the reset of tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Promoted restaurant specials and upsold menu items, increasing overall sales and customer satisfaction
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Communicated with kitchen staff to enable accurate food preparation.

Restaurant Waiter

Jackson Hall American Bar And Grille
05.2015 - 12.2018
  • Supported co-workers through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Pre-bussed and helped prepare table for next guests in a timely fashion.

Restaurant Waiter

Applebees
03.2011 - 06.2018
  • Maintained clean and organized dining areas for optimal guest experience.
  • Grew relationships with regular customers.
  • Quickly cleaned and reset tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • I also worked as a food expo and was responsible for setting up one side of the line, calling for dishes from the line cooks, garnishing the plates and calling for food runners to deliver the meals to the guests in a timely manner.

Education

East Islip High-school
Islip Terrace, NY
2011

Skills

  • Workplace safety
  • Team management
  • Employee motivation
  • Sales expertise
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Planning and coordination
  • Task prioritization

Accomplishments

Through diligent work physically and educationally in high-school, achieving honors such as "All-county Defensive end" in football, and All-league runner up for wrestling were nothing short of earned. Since then to this day, Rugby has given a few opportunities to play for multiple select side teams, representing the New York Metro union against other select side teams on the east coast at the highest level of play. Over the years Suffolk Bullmoose Rugby has graced with multiple MVP and "X-Factor" awards, for delivering strong leadership and motivation to bring out the highest abilities amongst the team, leading them to multiple division championships as well as many visits to the regionals final.

Timeline

Assistant Department Manager

Floor and Decor
01.2021 - Current

Restaurant Waiter

Verace Italian Restaurant
02.2018 - 03.2020

Restaurant Waiter

Jackson Hall American Bar And Grille
05.2015 - 12.2018

Restaurant Waiter

Applebees
03.2011 - 06.2018

East Islip High-school
James Frost