JAMES F. THOMPSON III
Cincinnati
Summary
Dynamic and results-driven leader with extensive experience in customer service, operations management, and sales. Proven ability to oversee large-scale teams, manage high-volume operations, and drive customer satisfaction. Adept at optimizing processes, developing employees, and ensuring seamless issue resolution. Strong communicator and strategic thinker with a track record of increasing efficiency, reducing costs, and improving customer experiences.
Overview
7
7
years of professional experience
Work History
Branch Manager
Enterprise Mobility
01.2019 - 11.2024
- Lead operations for a high-volume branch, managing a fleet of 2,000+ vehicles while ensuring optimal logistics and resource allocation
- Oversee a team of 10+ employees, fostering a high-performance culture through coaching, development, and process optimization
- Spearhead customer service initiatives, driving top-tier performance and achieving top customer service branch 10 out of 12 months (2022)
- Partner with insurance companies, repair shops, and accounting departments to enhance customer experience and streamline operations
- Monitor and control budgets, reducing costs by 15% while improving operational efficiency
- Board Member of the Diversity Committee, promoting inclusivity and employee engagement
- Optimized revenue generation strategies for sustainable growth.
- Developed team members through mentorship and training to enhance skillsets.
Account Executive
Jump Crew
01.2019 - 12.2019
- Managed full sales cycle, from lead generation to closing, driving revenue growth of $50,000+ per month
- Developed and maintained client relationships through cold calling, email campaigns, and CRM strategies
- Achieved a 20% close rate on negotiated contracts, exceeding sales targets
Territory Sales Representative
IGS Energy
01.2018 - 01.2019
- Increased regional sales by 20% through strategic territory management and relationship-building
- Educated customers on energy solutions, providing personalized recommendations and exceptional service
- Worked collaboratively with internal teams to enhance customer satisfaction and drive retention
Education
Bachelor of Science - Marketing, Business Administration
Tennessee Technological University
Cookeville, TNBachelor of Science - Business Administration, Accounting
Mississippi College
Clinton, MSSkills
- Leadership & Team Management
- Customer Experience & Retention
- Operations & Process Optimization
- Issue Resolution & Health Monitoring
- Strategic Partnerships
- Sales & Relationship Management
- Branch operations management
- Customer relationships
- Client relationship management
- Excellent time management skills
Accomplishments
- Top Manager (2022) – Recognized for outstanding leadership and operational excellence.
- Cup of Champions Award (2022) – Awarded for exceptional performance in sales and customer experience.
- 36% Year-over-Year Sales Growth – Increased profitability through effective management strategies.
- Developed 15+ Employees – Successfully mentored and promoted team members into leadership roles.
- Top 5 Office in Operating Profit – Achieved this ranking 8 out of 12 months in 2022.
Keyskillsandexpertise
- Leadership & Team Management – Experience overseeing teams of 10+ employees in customer-focused roles.
- Customer Experience & Retention – Proven ability to improve customer satisfaction and resolve issues efficiently.
- Operations & Process Optimization – Experience managing logistics, budgets, and operational workflows.
- Issue Resolution & Health Monitoring – Skilled in identifying and addressing pain points in service operations.
- Strategic Partnerships – Collaboration with internal and external stakeholders to improve service delivery.
- Sales & Relationship Management – Strong background in B2B and B2C sales, account management, and negotiations.
Timeline
Branch Manager
Enterprise Mobility
01.2019 - 11.2024
Account Executive
Jump Crew
01.2019 - 12.2019
Territory Sales Representative
IGS Energy
01.2018 - 01.2019
Bachelor of Science - Business Administration, Accounting
Mississippi College
Bachelor of Science - Marketing, Business Administration
Tennessee Technological University
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