James Gardella
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Watervale Inn
Arcadia, MI
05.2023 - 08.2023
- Set up the dining room to meet hospitality and service standards.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Set up and serviced weddings, following the requests from the brides and grooms.
Bar Waiter
Stormy's Tavern And Grille
Northfield, IL
05.2021 - 12.2022
- Prepared tables by setting up linens, silverware, and glassware.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Front Desk Receptionist
AC Nielson Tennis Center
Winnetka, IL
07.2020 - 04.2021
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure the accuracy of records.
- Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages.
Education
Bachelor of Arts - Psychology
University of Minnesota - Twin Cities
Minneapolis, MN12-2025
Skills
- Marketing Tools, Content Production, Data Backup, Data Recovery, Technical Troubleshooting, Food Inspection, Customer Service Management, POS System Operation, First Aid, Emergency Response, Office Management, File Management
Address
- Current: 1725 University Ave SE, Minneapolis, MN
- Permanent: 2140 New Willow Rd, Northfield, IL
Affiliations
- Psychology club.
- Vice-president of the Alpha Delta Phi fraternity.
- Scholastic Bowl Club (high school).
- DECA club (high school).
Accomplishments
- All conference Shot-put thrower.
- Dean's list.
- Health advocate at the Alpha Delta Phi fraternity.
Certification
- CPR certified.
- First AID certified.
- Wait staff certified.
- Bartender certified.
- Scuba certified.
Languages
English
Native/ Bilingual
German
Limited
French
Limited
Timeline
Wait Staff Member
Watervale Inn
05.2023 - 08.2023
Bar Waiter
Stormy's Tavern And Grille
05.2021 - 12.2022
Front Desk Receptionist
AC Nielson Tennis Center
07.2020 - 04.2021
Bachelor of Arts - Psychology
University of Minnesota - Twin Cities