James Garza
San Antonio
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Replenish Bartender / Server
J.W. Marriott
01.2024 - Current
- Greet and seat guests while managing orders for over 120 customers daily.
- Maintain spa pool and cabanas, upselling rentals and premium beverages.
- Manage alcohol inventory and ensure service stations are fully stocked.
- Deliver timely drink service with strong product knowledge and recommendations.
Server
J. Alexander’s
02.2023 - 01.2024
- Provided menu guidance, detailed dish descriptions, and upselling techniques.
- Ensured timely, accurate service in collaboration with kitchen and bar teams.
- Processed payments and resolved customer inquiries with professionalism.
Server
Fish City Grill
06.2022 - 01.2024
- Delivered excellent service in a busy dining environment.
- Applied suggestive selling techniques to boost sales and guest satisfaction.
- Maintained sanitation standards and resolved customer issues efficiently.
Banquet Server
Pappadeaux Seafood Kitchen
03.2019 - 04.2022
- Provided in-depth seafood and wine pairing recommendations.
- Managed table settings and ambiance for events and regular dining.
- Consistently achieved high customer satisfaction scores through excellent service.
Sales Consultant / Marketing Consultant
Wyndham Hotels and Resorts
01.2018 - 12.2018
- Promoted and sold vacation ownership packages with a high closing rate.
- Presented product benefits and conducted on-site property tours.
- Met and exceeded sales goals while building rapport with clients.
Photographer, Promoter & Distributor
San Antonio Current Magazine
09.2015 - 01.2018
- Managed event planning, photography, and social media promotion.
- Increased brand visibility and engagement through strategic marketing.
- Collaborated with editorial and marketing teams to support promotions.
Relationship Banker
Broadway Bank
06.2017 - 12.2017
- Provided tailored financial solutions and cross-sold banking products.
- Analyzed customer financial needs to offer relevant services.
- Maintained compliance with banking regulations and industry best practices.
Online Banker
Wells Fargo Bank
12.2016 - 04.2017
- Processed daily banking transactions and balanced drawers accurately.
- Promoted banking services and ensured a positive customer experience.
- Stayed updated on banking policies and provided compliance-driven service.
Logistics Analyst
Tesoro Oil
10.2016 - 02.2017
- Optimized transportation routes for fuel delivery and managed inventory.
- Conducted data analysis to identify operational improvements.
- Ensured compliance with safety and logistics regulations.
Bank Teller
USAA
04.2015 - 10.2015
- Handled deposits, withdrawals, and account transactions accurately.
- Delivered strong customer service while adhering to compliance standards.
- Contributed to branch sales and service goals.
Loss Management Specialist
J.P. Morgan & Chase
01.2014 - 04.2015
- Conducted debt collections and established repayment plans.
- Managed waivers, write-offs, and financial dispute resolutions.
- Ensured full compliance with industry regulations and internal policies.
Teller Manager / Fraud Specialist
International Bank of Commerce
01.2010 - 02.2013
- Supervised teller operations and conducted audits and fraud investigations.
- Balanced vaults and managed end-of-day reporting.
- Promoted banking products and ensured teller line compliance.
Marketing Representative
NorthPark Lexus
01.2007 - 01.2010
- Organized event booths and showcased Lexus vehicles at promotional events.
- Captured lead information for follow-up by sales consultants.
Education
High School -
Churchill High School
01.2007
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Northwest Vista College
01.2013
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San Antonio College
01.2009
Skills
- Customer Service & Hospitality
- Upselling & Sales Strategy
- Inventory & Operations Management
- Financial Services & Banking
- Marketing & Event Promotion
- Menu & Product Knowledge
- Data Analysis & Logistics
- Team Collaboration & Training
- POS Systems & Payment Processing
Certification
- TABC license
- Food Handlers license
- High school Diploma
Timeline
Replenish Bartender / Server
J.W. Marriott
01.2024 - Current
Server
J. Alexander’s
02.2023 - 01.2024
Server
Fish City Grill
06.2022 - 01.2024
Banquet Server
Pappadeaux Seafood Kitchen
03.2019 - 04.2022
Sales Consultant / Marketing Consultant
Wyndham Hotels and Resorts
01.2018 - 12.2018
Relationship Banker
Broadway Bank
06.2017 - 12.2017
Online Banker
Wells Fargo Bank
12.2016 - 04.2017
Logistics Analyst
Tesoro Oil
10.2016 - 02.2017
Photographer, Promoter & Distributor
San Antonio Current Magazine
09.2015 - 01.2018
Bank Teller
USAA
04.2015 - 10.2015
Loss Management Specialist
J.P. Morgan & Chase
01.2014 - 04.2015
Teller Manager / Fraud Specialist
International Bank of Commerce
01.2010 - 02.2013
Marketing Representative
NorthPark Lexus
01.2007 - 01.2010
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Northwest Vista College
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San Antonio College
High School -
Churchill High School
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