James Gerdes
Parkton,NC
Summary
Person who strives to do things better for others.
Still has the belief of everyone having self-improvement in performance and quality.
To provide the adjustments to own and everyone quality of work, getting everything done on time is very important to me.
Overview
12
12
years of professional experience
Work History
Amazon Associate
Amazon
05.2023 - 09.2024
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Trainer
Smithfield Foods
07.2017 - 08.2022
- Orientation, Enforcement, Organizations, Scheduling, Knowledge of all tasks
- Trained and mentored Cut Floor and Kill Floor personnel hired to fulfill various roles.
- Utilized all resources available to keep track of employee performances.
Customer Service Rep
AT&T
01.2013 - 07.2015
- Solutions, Retention, Sales
- Handled multiple systems, to provide the very best experience with flexibility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma - Essentials
Saint Paul's High School
Saint Pauls, NC12.2014
Skills
- Forklift Driver
- Crew Leader
- Trainer
- Jack Driver
- Customer Service
- Problem Solver
- Reliable
Timeline
Amazon Associate
Amazon
05.2023 - 09.2024
Trainer
Smithfield Foods
07.2017 - 08.2022
Customer Service Rep
AT&T
01.2013 - 07.2015
High School Diploma - Essentials
Saint Paul's High School