Celeste Diaz
Chicago,IL
Summary
Dynamic sales professional with extensive experience at The Home Depot, excelling in customer service and team collaboration. Proven ability to boost customer satisfaction and achieve sales goals through effective problem-solving and multi-tasking. Skilled in operating reach trucks and forklifts, enhancing operational efficiency while fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Sales Associate
The Homedepot
10.2017 - Current
Sales Associate
Spirit Halloween Store
07.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Department Supervisor
The Homedepot
10.2020 - 01.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Vendor
Hampshire
04.2017 - 08.2017
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Set up displays and signage to attract customers and boost sales.
Sales Associate
Bargains In A Box
06.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Foreman College And Career Academy
Chicago, IL06.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Reach truck driver
- Forklift driver
- Order Picker driver
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Spirit Halloween Store
07.2024 - 11.2024
Department Supervisor
The Homedepot
10.2020 - 01.2022
Sales Associate
The Homedepot
10.2017 - Current
Vendor
Hampshire
04.2017 - 08.2017
Sales Associate
Bargains In A Box
06.2016 - 04.2017
High School Diploma -
Foreman College And Career Academy