
Business-focused IT professional with extensive experience in network administration, technical troubleshooting, and end-user support. Strong background in backup recovery, firewall and router monitoring, and Microsoft server environments. Committed to improving system performance and minimizing operational disruption.
Supported Microsoft server environments. Assisted with Microsoft workstation setup and maintenance. Handled Microsoft Office installation and user support. Provided support for Microsoft Exchange administration. Maintained Active Directory accounts and access. Supported VoIP server configuration and troubleshooting. Assisted with VoIP phone setup and issue resolution. Performed backup tasks and recovery support. Supported disaster recovery procedures and testing. Monitored network firewalls and router function. Assisted with camera systems and network cabling installations.