Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Gilstrap

Easley,SC

Summary

Business-focused IT professional with extensive experience in network administration, technical troubleshooting, and end-user support. Strong background in backup recovery, firewall and router monitoring, and Microsoft server environments. Committed to improving system performance and minimizing operational disruption.

Overview

21
21
years of professional experience

Work History

IT Manager

The Truck Farm
03.2021 - Current
  • Managed multiple servers and 100+ workstations across multiple locations.
  • Oversaw help desk requests, resolving hardware, software, and access issues promptly.
  • Implemented backup and disaster recovery procedures (On-site, off-site, remote) to protect critical business data.
  • Improved process efficiency through system upgrades, troubleshooting, and workflow optimization.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Upgraded and maintained network equipment as needs changed.

Tier 3 Engineer

Cyber Solutions, Inc
08.2005 - 03.2021

Supported Microsoft server environments. Assisted with Microsoft workstation setup and maintenance. Handled Microsoft Office installation and user support. Provided support for Microsoft Exchange administration. Maintained Active Directory accounts and access. Supported VoIP server configuration and troubleshooting. Assisted with VoIP phone setup and issue resolution. Performed backup tasks and recovery support. Supported disaster recovery procedures and testing. Monitored network firewalls and router function. Assisted with camera systems and network cabling installations.

Education

Associate of Science - Computer Technology, Network Systems Administraton

Greenville Technical College
Greenville, SC

Skills

  • Network administration
  • IT asset management
  • Disaster recovery
  • Technical troubleshooting
  • Application support
  • Operating system management
  • Virtualization
  • IT compliance
  • User support

Timeline

IT Manager

The Truck Farm
03.2021 - Current

Tier 3 Engineer

Cyber Solutions, Inc
08.2005 - 03.2021

Associate of Science - Computer Technology, Network Systems Administraton

Greenville Technical College
James Gilstrap