James Glass
Franklin,GA
Summary
I'm a superb professional with extensive experience in customer service and security, notably as an Assistant Manager at the Texas RV Park. My proven abilities to enhance guest satisfaction through effective management and sanitation practices. I'm also skilled in Microsoft 365 and committed to maintaining safety and quality standards in diverse environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Overnight Maintenance Associate/
Cracker Barrel Old Country Store Inc
Newnan, GA
03.2026 - Current
- Maintained cleanliness and organization in dining areas and restrooms to enhance guest experience.
- Assisted with equipment maintenance, ensuring optimal performance of kitchen appliances and tools.
- Conducted routine inspections of facilities, identifying and addressing potential safety hazards promptly.
- Supported inventory management by restocking supplies and organizing storage areas efficiently.
Dasher/
DoorDash
Newnan, GA
06.2025 - 03.2026
- Delivered food promptly, ensuring high customer satisfaction and adherence to delivery protocols.
- Navigated efficiently through diverse neighborhoods, optimizing routes for timely deliveries.
- Communicated effectively with customers regarding order status and any potential delays.
- Utilized mobile app for order management, tracking deliveries, and maintaining accurate records.
Produce Specialist/
Harmon's Grocery
Salt Lake City, UT
01.2022 - 02.2024
- Ensured freshness and quality of produce through regular inspections and adherence to safety standards.
- Assisted customers with product selection, providing expert knowledge on seasonal offerings and storage practices.
- Collaborated with team members to optimize display arrangements, enhancing product visibility and customer engagement.
- Managed inventory levels, conducting regular stock checks to maintain optimal supply and minimize waste.
Direct Support Professional/
Aspire Human Services
Idaho Falls, ID
02.2020 - 12.2021
- Provided individualized support to clients in daily living activities, enhancing their independence and quality of life.
- Implemented behavior intervention strategies, promoting positive behavioral changes among clients.
- Monitored client progress and documented observations, ensuring accurate reporting to healthcare professionals.
- Conducted regular assessments of client environments to identify safety risks and implement corrective measures promptly.
Correctional Officer/
Texas Department Of Criminal Justice
Bonham, TX
02.2017 - 12.2019
- Supervised daily inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of facilities and equipment, identifying potential security risks.
- Assisted in conflict resolution among inmates, promoting a safe environment within the institution.
- Documented incidents and maintained accurate records of inmate behavior and facility operations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Developed and refined processes for routine security checks, improving overall operational efficiency within the facility.
Assistant Manager/
Texas RV Park of Big Spring
Big Spring, TX
03.2014 - 11.2016
- Front office: Greeting guests, checking them into their site with the campground master universal program, answering phones & questions for guests & potential quests. Retail store assistance with RV products and propane, drop/pickup on site laundry service offered at the park.
- Maintenance/Housekeeping: Cleaning front office, three bath houses and any open rental before re-renting. Checking sites to verify compliance, and trash pickup. And general upkeep of the sites.
- Security: Monitoring of the park overnight. Walking and riding of the golf cart around the park to make sure nightly curfew was enforced and the park had no unwanted visitors.
- Supervised daily operations to ensure optimal guest experiences and facility maintenance standards.
Education
GED -
Louisiana Delta Community College
Monroe, LASkills
- Customer Service
- Security
- Caregiving
- Transportation
- Sales
- Microsoft 365
- Sanitation
- Management
Accomplishments
TDCJ: Management of 200+ Offenders Alone.
TXRV Park: Management of 150+ Sites and 21 rentals/Upkeep
Certification
N/A (All of them have expired) *Past Certifications were CPR and First Aid for (TDCJ/Aspire) and lastly Food permit for Harmon's Grocery.*
Languages
English
Native or Bilingual
Timeline
Overnight Maintenance Associate/
Cracker Barrel Old Country Store Inc
03.2026 - Current
Dasher/
DoorDash
06.2025 - 03.2026
Produce Specialist/
Harmon's Grocery
01.2022 - 02.2024
Direct Support Professional/
Aspire Human Services
02.2020 - 12.2021
Correctional Officer/
Texas Department Of Criminal Justice
02.2017 - 12.2019
Assistant Manager/
Texas RV Park of Big Spring
03.2014 - 11.2016
GED -
Louisiana Delta Community College