JAMES GOFF
H-E-B
Angleton,TX
1
Certification
5
years of professional experience
Detail oriented IT professional with a solid foundation in installation and maintenance, ensuring optimal system performance. Skilled in troubleshooting and technical support, with a proactive approach to client communication. Focused on leveraging technical expertise to improve operational efficiency and contribute to organizational objectives.
Work History
IT SUPPORT AND INSTALLATION SPECIALIST
4 Years 5 Months- Handling the purchasing and installation of technologies
- Maintaining desktop computers and printers
- Installing, configuring, and maintaining operating systems and applications.
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Diagnosed and resolved network connectivity problems, enhancing system performance and user satisfaction.
- Maintained detailed documentation of support requests and resolutions to improve knowledge base accuracy.
CHECKER/CROSS FUNCTIONAL REPRESENTATIVE
4 Years 9 Months- Delivered exceptional customer service.
- Unloaded trucks and stocked shelves to ensure product availability.
- Handling shelf replenishment while ensuring accuracy by verifying product quantities and pricing.
- Resolved customer complaints professionally, addressing concerns and finding appropriate solutions.
- Achieved two promotions, reflecting consistent performance and dedication to organizational goals.
Skills
Network troubleshooting
Hardware setup
Software setup
Office 365
Issue resolution
Client complaint resolution
Customer service
Technical installation
Certification
COMPTIA A+
RELEVANT COURSEWORK
- Introduction to Computers
- Fundamentals of Information Security
- Fundamentals of Cloud Computing
- Fundamentals of Networking
- UNIX Operating System I
Timeline
IT SUPPORT AND INSTALLATION SPECIALIST
EARLY MORNING CONSTRUCTION LLC
05.2022 - CurrentRead More
CHECKER/CROSS FUNCTIONAL REPRESENTATIVE
H-E-B
01.2022 - CurrentRead More