James Gonzalez
Pontotoc,MS
Summary
Welcoming customer service cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly, and helpful support. Areas of expertise include cash handling, and problem solving. Dedicated Bell Person with a strong focus on exceptional guest service and problem-solving. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Energetic professional quickly and safely loads luggage and escorts guests to assigned rooms. Meticulously manages assigned tasks and contributes to team goals. And help guests with questions.
Overview
14
14
years of professional experience
Work History
Bell Person
Gaylord Palms Resort & Convention Center
Orlando, Florida
11.2025 - Current
- Provided exceptional guest service by greeting and assisting guests with luggage and inquiries.
- Provided exceptional guest service by greeting and assisting guests with luggage and inquiries.
- Escorted guests to assigned rooms and transported luggages.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Treated the Bell Staff as if they were my family and made new employees feel welcome.
- Helped deliver amenities to assigned rooms.
Customer Service Cashier
Tienda Latino
Pontotoc, MS
06.2012 - 11.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
- Delivered Tortillas to Deliver Locations
Restaurant Team Member
Subway
Orlando, Florida
06.2022 - 07.2022
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Security Guard
Ole Miss Football
Oxford, Mississippi
08.2021 - 09.2021
- Responded quickly to incidents and assessed active situations for security concerns.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Education
High School Diploma -
South Pontotoc High School
Pontotoc, MS05-2022
Skills
- Cash Handling
- Janitor
- Cleaning
- Guest Services
- Deliver
- Heavy Lifting
- Room deliveries
- Running
- Luggage deliver
Languages
Spanish
Limited
Timeline
Bell Person
Gaylord Palms Resort & Convention Center
11.2025 - Current
Restaurant Team Member
Subway
06.2022 - 07.2022
Security Guard
Ole Miss Football
08.2021 - 09.2021
Customer Service Cashier
Tienda Latino
06.2012 - 11.2023
High School Diploma -
South Pontotoc High School