James Gorbet
Independence
Summary
Highly skilled and experienced Service Manager with a proven track record in leading automotive repair teams, ensuring exceptional customer service, and managing all aspects of service department operations. Expertise in inventory management, quality control and budget management, complemented by strong technical diagnostic skills and comprehensive automotive repair knowledge. CDL Class B licensed with airbrake endorsement, adept at handling complex logistical tasks and ensuring safety compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shop Foreman
American Collateral Recovery
05.2017 - Current
- Create and manage work schedules, balancing workload among staff to maximize productivity.
- Ensure all shop equipment is properly maintained and functioning, scheduling repairs and replacement as necessary.
- Warrant timely and quality maintenance and repair of all types of vehicles.
- Oversee daily operations of 12 employees, ensuring adherence to schedules and quality standards.
- Conduct thorough inspections of completed work to ensure all repairs meet company and industry standards.
- Monitor shop budget, controlling expenses and optimizing resource allocation.
Recovery Transporter
American Collateral Recovery
05.2017 - Current
- Successfully located and towed vehicles subject to repossession, adhering to legal and company guidelines.
- Maintained strict confidentiality and professionalism throughout the repossession process to protect customer privacy and company interests.
- Accurately completed all required paperwork, including repossession orders, condition reports, and customer notifications.
- Managed the inventory of repossessed vehicles, documenting and reporting their status to the appropriate departments.
- Ensured vehicles were securely loaded and properly balanced on the tow truck to prevent damage during transport.
Shop Foreman
Specialty Towing and Recovery
05.2016 - 05.2017
- Directed daily operations of team of 4 technicians and shop professionals.
- Oversaw maintenance and repair of shop equipment.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
Tow Truck Driver
Specialty Tow and Recovery
03.2013 - 05.2016
- Provided prompt and reliable roadside assistance to stranded motorists, ensuring their safety and satisfaction.
- Successfully recovered and towed disabled or damaged vehicles from various locations, including accident scenes and breakdowns.
- Adhered to all safety regulations and protocols while operation the tow truck and handling vehicles.
- Coordinated with the mechanic shop team to schedule and prioritize towing assignments based on urgency and shop workload.
- Accurately completed all necessary paperwork, including tow tickets, damage reports, and customer receipts.
Service Manager
Bullard Auto Service
02.2011 - 03.2013
- Supervised and managed a team of mechanics and service advisors, providing guidance, support and performance feedback.
- Ensured a high level of customer satisfaction by addressing customer concerns, managing service appointments an ensuring timely and effective communication.
- Oversee daily operations of the service department, ensuring efficient workflow and high quality service.
- Organized and provided ongoing training for staff to keep them updated on the latest automotive technologies and repair techniques.
- Developed and managed the service department budget, controlling expenses and optimizing resource allocation.
Education
High School Diploma -
William Chrisman High School
Independence, MO05.1991
Skills
- Customer Service Excellence
- Safety Management
- Automotive Repair Knowledge
- Safety Compliance
- Operational Efficiency
- Deadline Management
- Technical Diagnostic Skills
- Quality Control
Certification
CDL Class B license with air brakes endorsement
Timeline
Shop Foreman
American Collateral Recovery
05.2017 - Current
Recovery Transporter
American Collateral Recovery
05.2017 - Current
Shop Foreman
Specialty Towing and Recovery
05.2016 - 05.2017
Tow Truck Driver
Specialty Tow and Recovery
03.2013 - 05.2016
Service Manager
Bullard Auto Service
02.2011 - 03.2013
High School Diploma -
William Chrisman High School
CDL Class B license with air brakes endorsement
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