James Govea
Austin,TX
Summary
Bringing over 15 years of comprehensive experience in the renewable energy industry, with deep expertise in photovoltaics and battery storage spanning sales, system design, and installation. Known for a collaborative approach, strong customer service focus, and serving as a trusted technical resource to support team success and project excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Retention Manager
Freedom Solar Power, LLC
05.2023 - 04.2025
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying clam when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote team building.
- Restored an average of 20 projects each month, saving the company millions of dollars in potentially lost revenue.
Solar Energy Consultant
Freedom Solar Power, LLC
01.2016 - 05.2023
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Collaborated with engineers, designers, and installers to ensure seamless project execution and delivery.
- Evaluated site conditions and conducted thorough analyses to determine suitable solar panel configurations.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Contributed to company success by consistently meeting or exceeding sales targets.
Project Manager/Energy Consultant
Texas Solar Power Company
01.2010 - 12.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed projects from procurement to commission.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Education
Austin Community College
Skills
- Client relationship management
- Project management
- Problem-solving
- Conflict resolution
- Training and mentoring
- Technical Sales
- Site Assessments
- Proficient in Scanifly, Auto CAD
- Solar/Battery storage design
- Bilingual English/Spanish
Certification
NABCEP PV Technical Sales Certification
Timeline
Customer Retention Manager
Freedom Solar Power, LLC
05.2023 - 04.2025
Solar Energy Consultant
Freedom Solar Power, LLC
01.2016 - 05.2023
Project Manager/Energy Consultant
Texas Solar Power Company
01.2010 - 12.2015
Austin Community College
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