Jordyn Dragoo
St. Petersburg,FL
Summary
Customer-focused professional with experience in customer retention, operations, and administrative support. Resolves complex issues, improves processes, analyzes performance trends, and manages priorities in fast-paced settings. Develops practical solutions that enhance customer experience and drive positive business outcomes.
Overview
5
5
years of professional experience
Work History
Customer Retention Manager
Prodigy Pest Solutions
Sarasota, Florida
04.2025 - 08.2026
- Developed customer loyalty strategies that effectively reduced churn rates.
- Coordinated with sales and support teams to swiftly resolve customer concerns.
- Created training materials on effective retention techniques for staff.
- Facilitated regular team meetings focused on retention goals and progress updates.
- Generated reports detailing progress towards customer retention initiatives and objectives.
- Maintained accurate records of customer interactions and transactions.
- Implemented technologies and processes that streamlined departmental operations.
Deli Associate and Barista
Target
Wesley Chapel, Florida
09.2024 - 04.2025
- Welcomed customers, delivered exceptional service, and addressed inquiries about deli and coffee products to ensure satisfaction.
- Prepared and served a variety of coffee beverages and menu items.
- Guided customers in product selection and accommodated special requests to enhance their shopping experience.
- Coordinated with team members to maintain service efficiency during peak hours, improving customer wait times.
- Worked closely with team members during service shifts to streamline operations.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Office Manager
Mosquito Authority
St. Charles , IL
05.2023 - 06.2024
- Managed daily office operations to ensure smooth workflow and efficiency.
- Maintained organized filing systems.
- Monitored office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Front End Assistant
Costco Wholesale Corp
Saint Charles, Illinois
10.2021 - 04.2023
- Assisted members with product inquiries and store navigation.
- Maintained inventory levels and organized merchandise displays.
- Coordinated store events such as promotions, sales, or in-store activities.
- Developed strategies to increase customer engagement in store activities.
- Supported team with cash register operations and transactions.
- Participated in training new staff on store policies and procedures.
Education
Some College (No Degree) - Business
Elgin Community College
Elgin, ILSkills
- Retention strategies
- Customer relationship management
- Data analysis
- Process improvement
- Staff training
- Team leadership
- Workforce management
- Conflict resolution
Timeline
Customer Retention Manager
Prodigy Pest Solutions
04.2025 - 08.2026
Deli Associate and Barista
Target
09.2024 - 04.2025
Office Manager
Mosquito Authority
05.2023 - 06.2024
Front End Assistant
Costco Wholesale Corp
10.2021 - 04.2023
Some College (No Degree) - Business
Elgin Community College