Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

James Griffin

Richmond,VA

Summary

Dynamic Operations Manager with extensive experience at SOLitude Lake Management®, assisting in contract negotiation and providing excellent customer service. Proven track record in enhancing service quality and upselling solutions through technical expertise in lake and pond management. Adept at leading large teams and implementing process improvements to drive profitability and client satisfaction. Now striving to fill the open Business Development Consultant role for the northern Virginia and Maryland market in an effort to use my extensive understanding of industry solutions to grow this market and make Virginia a national leader of SOLitude Lake Management.

Overview

22
22
years of professional experience

Work History

Operations Manager

SOLitude Lake Management®
Richmond and Charlottesville, VA
10.2022 - Current
  • Performed the same duties performed with Clarke, but with a much larger team that is an industry leader that offers a much wider variety of customer services
  • Constantly communicate with clients to address complaints and concerns and offer them solutions to their complex problems
  • With my extensive knowledge of the industry and SOLitude's values, I provide technical and ecological details of both our services and equipment to clients, enabling me to upsell better solutions
  • Collaborate with current Business Development Consultants to create contracts, including appropriate equipment, chemical and/or biological, mechanical, and labor costs, to alleviate the clients' problems, while still ensuring that SOLitude remains profitable

Operations Manager

Clarke Aquatic Services
Richmond, Virginia
01.2018 - 10.2022
  • Oversaw daily operations of aquatic service projects and staff management.
  • Coordinated scheduling and logistics for aquatic maintenance and repair services.
  • Managed inventory of supplies and equipment for efficient aquatic operations.
  • Trained and mentored team members on operational procedures and safety protocols.
  • Implemented process improvements to enhance service quality in aquatic environments.
  • Collaborated with clients to address service needs and project requirements effectively.

Lead Aquatic Technician

Clarke Aquatic Services
Richmond, Virginia
05.2008 - 01.2018
  • Maintained aquatic systems and equipment for optimal performance, now with a national level organization
  • Collaborated with team members and provided training and support to newly hired technicians

Aquatic Technician

Aquatic Services, Inc.
Richmond, Virginia
05.2003 - 05.2008
  • Completed day-to-day duties accurately and efficiently, such as nuisance aquatic vegetation treatments, installing new fountain and aeration equipment, troubleshooting and repair of existing client equipment, applied biological enhancers and dies, maintained properly working company equipment

Education

Bachelor of Science - Fisheries Science With Biology Minor

Virginia Tech
Blacksburg, VA
05-2003

Skills

  • Contract negotiation
  • Inventory management
  • Customer service
  • Technical writing
  • Aquatic systems maintenance
  • Project management

References

References available upon request.

Timeline

Operations Manager

SOLitude Lake Management®
10.2022 - Current

Operations Manager

Clarke Aquatic Services
01.2018 - 10.2022

Lead Aquatic Technician

Clarke Aquatic Services
05.2008 - 01.2018

Aquatic Technician

Aquatic Services, Inc.
05.2003 - 05.2008

Bachelor of Science - Fisheries Science With Biology Minor

Virginia Tech

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