James Groh
Marion,IN
Summary
Dedicated BSA & Fraud Specialist with a focus on customer service and relationship building. Expertise in investigating fraud cases and collaborating with teams to implement effective training programs, driving improved fraud prevention strategies.
Overview
3
3
years of professional experience
Work History
BSA & Fraud Specialist
Profed Credit Union
Fort Wayne, Indiana
06.2025 - Current
- Assisted members reporting fraud on their accounts through branch visits or phone calls.
- Reviewed and acknowledged fraud and BSA alerts. Investigated suspicious alerts and filed SARS.
- I file SARS for new suspicious activity and refile SARS for members who are continuing suspicious activity.
- Check external transfers and online account openings for fraudulent activity.
- Created fraud cases to document and address situations below the filing threshold.
- Checked international wires for potential OFAC violations.
- Collaborated with the fraud team to develop a comprehensive fraud training course for all staff.
Member Service Representative
Profed Credit Union
Fort Wayne, Indiana
09.2023 - 06.2025
- Assisted members in completing transactions on their accounts.
- Educated members on credit union services and benefits.
- Pulled reports and balanced my drawer, cash machines, VTMs, and the Vault.
- Checked and verified membership cards to make sure that all information was collected and that both the system and membership card had the correct information.
- Collaborated with the branch team to increase membership growth and to share new products, services, and loan specials.
- Contacted other departments to assist a member.
Education
Bachelor of Science - Accounting
Indiana Wesleyan University
Marion, IN04-2026
Skills
- Fraud prevention
- Account information review
- Customer service
- Communication skills
- Collaborative problem-solving
- Cross-functional teamwork
- Relationship building
- Problem-solving abilities
Affiliations
- Reading
- Birdwatching
- Beginner woodworker
Timeline
BSA & Fraud Specialist
Profed Credit Union
06.2025 - Current
Member Service Representative
Profed Credit Union
09.2023 - 06.2025
Bachelor of Science - Accounting
Indiana Wesleyan University