Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Gronenthal

Wilmington,DE

Summary

Experienced in the hospitality industry, Proven track record of delivering exceptional customer service in fast-paced environments while maintaining high level of accuracy and efficiency. Skilled at managing multiple tasks in a timely manner, accustomed to navigating tense customer interactions leading to increased customer satisfaction and repeat business. Hard worker with strong work ethic, focused on completing tasks quickly and with minimal errors.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Hybrid Technician

Sourcepass
02.2025 - Current
  • Provided technical support for end users via telephone remotely or in-person.
  • Informed customers of additional products and services to enhance experience.
  • Documented service and installation actions by completing forms and reports.

Director of Service

Diamond Technologies
02.2024 - 02.2025
  • Oversaw hiring and training of IT workers to confirm meeting of company objectives.
  • Analyzed customer feedback surveys and identified areas where processes can be improved.
  • Established strong relationships with customers by providing timely, accurate responses to inquiries.

IT Manager

Sourcepass
01.2022 - 01.2024
  • Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
  • Provided users with IT support to deliver optimal customer service.
  • Trained staff on the use of new technologies and procedures.

Helpdesk Technician

SSD Technology Partners
03.2018 - 01.2022
  • Managed multiple priorities, following through on projects to completion.
  • Handled customer complaints and escalated issues according to procedures.
  • Handled difficult situations and customers to achieve successful outcomes.

Server / Bartender

Buffalo Wild Wings
02.2012 - 03.2018
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.

Education

Associate in Science (A.S.) - Network Engineering

Delaware Technical Community College
01.2017

Skills

  • Works Well Under Pressure
  • Customer service
  • Attention to detail
  • Communication
  • Relationship building
  • Teamwork

Certification

Delaware Alcoholic Beverage Server

Timeline

Hybrid Technician

Sourcepass
02.2025 - Current

Director of Service

Diamond Technologies
02.2024 - 02.2025

IT Manager

Sourcepass
01.2022 - 01.2024

Helpdesk Technician

SSD Technology Partners
03.2018 - 01.2022

Server / Bartender

Buffalo Wild Wings
02.2012 - 03.2018

Associate in Science (A.S.) - Network Engineering

Delaware Technical Community College

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