Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

James Hagan

Sparta,GA

Summary

Accomplished Supervisor of a Special Investigations Team at GEICO, adept in strategic planning and complex problem-solving. Spearheaded quality control measures, slashing error rates significantly. Expert in performance management and employee development, leading to enhanced team productivity. Proven track record in fostering collaboration and achieving substantial results in law enforcement and corporate settings.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Supervisor of a Special Investigations Team

GEICO
Macon, GA
01.2011 - Current
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Implemented strategies to take advantage of new opportunities.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Implemented quality control measures, significantly reducing error rates, which raised team results by 23% in 6 months in 2024.
  • Developed strategies to improve team performance and productivity.
  • Complied with company policies, objectives and communication goals.
  • Trained new employees on company policies and procedures.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.

Criminal Investigations Detective

Clayton County Police Department
Jonesboro, Georgia
06.2002 - 01.2011
  • Reviewed police reports, conducted surveillance operations and obtained search warrants when necessary.
  • Collaborated with local law enforcement agencies to investigate criminal cases.
  • Managed surveillance of individuals, specific properties and events.
  • Conducted interrogations and interviews.
  • Developed theories about suspects and their motives for committing crimes.
  • Managed investigations and prepared criminal cases for court.
  • Testified in court cases to back up case evidence and detail timelines.
  • Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.

Police Officer, Uniformed Road Patrol

Clayton County Police Department
Jonesboro, GA
04.1995 - 06.2002
  • Boosted community safety, performed motor vehicle accident investigations and conducted field sobriety tests at DUI checkpoints.
  • Maintained proficiency in use of firearms through regular training exercises.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
  • Used specialized equipment such as breathalyzers during DUI investigations.
  • Responded to emergency calls involving disturbances, robberies, domestic disputes.
  • Operated law enforcement equipment and vehicles effectively during patrols and responses.
  • Lead investigator for fatalities involved in vehicle accidents.
  • Interviewed victims, witnesses and suspects in order to collect information about crimes.

Education

Some College (No Degree) - Business

Georgia Military College
Milledgeville, GA

Skills

  • Schedule development
  • Complex problem-solving
  • Negotiation
  • Strategic planning
  • Financial management
  • Performance management
  • Employee development
  • Goal oriented

Accomplishments

  • GEICO investigator of the year award
  • IASIU (Gerogia chapter) Investigator of the year award

Certification

  • FCLS (Fraud Claims Law Specialist)

Affiliations

  • highly energetic with a large passion for water sports.

References

References available upon request.

Timeline

Supervisor of a Special Investigations Team

GEICO
01.2011 - Current

Criminal Investigations Detective

Clayton County Police Department
06.2002 - 01.2011

Police Officer, Uniformed Road Patrol

Clayton County Police Department
04.1995 - 06.2002

Some College (No Degree) - Business

Georgia Military College

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James Hagan