Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Hagan

Copley

Summary

Dynamic Shift Leader at Pet Supplies Plus with a proven track record in team leadership and customer service management. Expert in training staff and optimizing inventory, enhancing product visibility, and resolving customer issues. Known for fostering collaboration and maintaining a positive work environment, driving sales through effective merchandising strategies.

Overview

2
2
years of professional experience

Work History

Shift Leader

Pet Supplies Plus
Norton, OH
07.2024 - Current
  • Supervised daily operations, ensuring efficient workflow and team collaboration.
  • Trained staff on customer service best practices and product knowledge.
  • Managed inventory levels, optimizing stock organization and availability.
  • Implemented merchandising strategies to enhance product visibility and sales.
  • Resolved customer inquiries and complaints, fostering positive relationships.

Education

Bachelor of Science - Mechatronics Engineering Technology

Kent State University
Kent, Ohio, OH
12-2028

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service management
  • Team collaboration and leadership
  • Staff education and training
  • Staff supervision

Timeline

Shift Leader

Pet Supplies Plus
07.2024 - Current

Bachelor of Science - Mechatronics Engineering Technology

Kent State University