James Hale
Killeen,TX
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Technician
Dick Poe Chrysler Jeep
10.2022 - 12.2022
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Reduced rework rates by consistently performing thorough inspections and accurately identifying all necessary repairs.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
- Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
- Maintained strong relationships with parts suppliers for expedited delivery, ensuring minimal downtime for customers awaiting vehicle repairs.
- Recognized potential warranty concerns while servicing vehicles, liaising effectively with manufacturers regarding coverage issues when necessary.
- Enhanced overall shop reputation by consistently delivering high-quality repairs that exceeded customer expectations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Completed customer orders and warranty services according to manufacturer specifications.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed safety and emissions inspections.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Coordinated with parts department to determine availability of necessary components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Performed emissions tests according to standard procedures.
Infantry Squad Leader
US Army
10.1993 - 03.2008
- Improved squad performance by implementing rigorous training and evaluation methods.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Ensured mission success with thorough planning, preparation, and execution of tactical operations.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Collaborated with other squad leaders to develop cohesive strategies for joint missions and training exercises.
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Implemented risk mitigation measures during operations to minimize potential threats to personnel safety and mission objectives.
- Maximized operational efficiency by streamlining administrative processes within the squad''s daily routine.
- Provided comprehensive after-action reviews following each operation, identifying areas for improvement and refining tactics as necessary.
- Coordinated with higher command echelons for resource allocation, sharing valuable intel from ground-level observations to inform decision-making processes.
- Conducted regular physical fitness tests to ensure optimal performance levels among squad members during strenuous activities or combat situations.
Education
Associate of Applied Science - Automotive Technology
Southwest University At El Paso
El Paso, TX11.2022
Associate of Applied Science - Diesel Technology
Southwest University At El Paso
El Paso, TX06.2021
Diploma - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Vista College
El Paso, TX11.2019
High School Diploma -
Guam Community College
Mangilao, GU01.1993
Skills
- Automotive Maintenance
- Installations and Repairs
- Vehicle Inspections
- Vehicle Maintenance and Repair
- Heating and Air Conditioning
- Brake Systems
- Safety Inspections
- Parts Replacement
- Suspension Systems
- Engine Repair
- Fluid Checks
- Fuel Systems
- Automatic Transmissions
- Alignment Services
- Manual Transmissions
- Tire Services
- Exhaust Systems
- Problem Solving
- Driveability Diagnostics
- Emission Control
- Hybrid Systems
- Battery Services
- Preventative Maintenance
- Fluid Exchanges
- Transmission Repair
- Time Management
- Inspecting Vehicles
- Preventive Maintenance
- Changing Oil
- Coolant System Control
- Brake Systems Understanding
- Hazardous Waste Management
- Strong Work Ethic
- Quality Assurance
- Relationship Building
- Hand and Power Tools
- Operating Air Compressors
- Customer Relations
- Replacing Filters
- Engine Rebuilds
- Ordering Supplies
- Valid Driver's License
- Flexible Schedule
- Quality Assurance Inspections
- Replacing Parts
Certification
608 Universal HVAC residential and commercial certificarion
609 Automotive HVAC certification
Timeline
Service Technician
Dick Poe Chrysler Jeep
10.2022 - 12.2022
Infantry Squad Leader
US Army
10.1993 - 03.2008
Associate of Applied Science - Automotive Technology
Southwest University At El Paso
Associate of Applied Science - Diesel Technology
Southwest University At El Paso
Diploma - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Vista College
High School Diploma -
Guam Community College
608 Universal HVAC residential and commercial certificarion
609 Automotive HVAC certification
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