Ryan Leenders

• Maintained Anesthesia Machines on location at regular intervals across region (AK, WA, ID, MT, NV, OR, CA).
• Prepared and submitted expense reports
• Maintained portable tool box and inventory
• Referenced service manuals for troubleshooting
• Maintained productivity, safety and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Proposed & implemented a Boeing-like call sheet for the service department in improve organization using Microsoft Lists, based upon prior experience at Boeing.
• Created QR code for Service sheets linking to Google Reviews page to increase reputation and attract new business in the animal medical and sciences division.
• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
• Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
• Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Successfully established relationships with new customer leads that were later converted into new service accounts.

• Sales: Guiding clients and customers through the process of buying and/or selling their home to match needs & wants with financial capabilities.
• 1st REALTOR in my brokerage to close a transaction with an assumable VA loan, obtaining a 2.625% rate in a 5.75% rate environment.
• Experience with Million dollar listing & off market transaction.
• Contact: Todd Fahlman - 425-239-0072

• Oversees aircraft 6-8 KC-46 tankers during delivery operations, 3 Team Leaders, 30+ employees at times, conducting scheduled maintenance, service bulletin installations, repairs, tests, test flight preparations, and deliveries.
• Reporting simultaneously to Directors, Vice President, and Air Force Major status of aircraft maintenance and flight readiness daily.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Facilitated smooth collaboration between departments through clear communication channels.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Problem solving under pressure, collaborating across multiple departments and organizations.
• Created a process for special project that became a benchmark throughout Boeing 767 slat rework by collaborating with multiple departments and outside organizations & contractors to streamline rework in record timing, cutting the project completion time in half.
• Maintained strict level of compliance at Military Delivery Center (FAA, USAF, Boeing QMS requirements).
• Developed and executes business plans & acquires needed resources
• Customer Service
• Delivery of military aircraft to United States Air Force.

• Multiple temporary Project Management assignments for Special Projects overseeing Quality Inspectors, Manufacturing Electricians, Technicians, Mechanics & Contractors.
• Scheduling, planning order of operations, assigning work, reporting to Directors daily/Leading teams of Quality Inspectors in daily operations 787/767.
• Inspecting technical installations of aircraft systems & components, completing records following corporate and FAA procedures. Generating Non-conformance reports and collaborating with Engineering to achieve effective & compliant solutions in most timely manner possible.
• Commercial Manufacturing

• Support Boeing Flight Line deliveries by diagnosing/ordering/tracking replacement components from HQ’s in Texas & Paris FR, referencing Maintenance Manuals and Order forms.
• Provided back up support as a Flight line Technician for large projects and increased work loads.
• Drafting post delivery commitment letter contracts.
• 1st Class, Business Class, Economy Class, Pilot Aircraft Seats Delivery Support
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Operating Equipment which includes using power hand tools (electric & pneumatic) including: drills, impact wrenches, wrenches, jacks, power saws, grinders, belt sanders, shovels, picks, saws.

Experience with auto maintenance including: Installation of: body lifts and suspension lifts, winch & snatch blocks, R&R of upper and lower ball joints, water pumps, alternators, A/C pumps, radiators, rims and tires, throttle body, air intake systems, weight distribution hitch & sway bar systems, leaf suspensions, axles, brake rotors, calipers and pads, turn signal, brake lights and headlights, batteries & chargers, intake manifold, spark plugs & coils, maintenance fluids & filters, (transmission, gear fluid, oil, coolant, & A/C freon). Towing, loading & backing trailers. Experience with generators & maintenance. Limited experience assisting with plasma cutting and welding. Experience driving 26' Uhaul diesel truck cross-country.