James Hamerski
Milford,MA
Summary
Excellent team builder and leader of initiatives. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
36
36
years of professional experience
Work History
President
CTT Construction Inc.
04.2009 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Supported project management team for optimal performance.
President
Cooling Tower Technologies Inc.
01.2003 - 03.2009
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Project Manager/Business Co-Owner
Northeast Tower Service Corp.
01.1994 - 01.2003
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Service Manager
R.T. Forbes Co.
01.1989 - 12.1993
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
Bachelor of Arts - Economics With A Minor in Psychology
UMASS
Amherst, MA06.1988
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Employee Relations
- Integrity and ethics
- Operations Management
- Project Management
- Sales and Marketing
- Business Development
- Contract Negotiation
- Budget Management
- Negotiation
- Company Representation
- Strategic Visioning
- Cost Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
President
CTT Construction Inc.
04.2009 - Current
President
Cooling Tower Technologies Inc.
01.2003 - 03.2009
Project Manager/Business Co-Owner
Northeast Tower Service Corp.
01.1994 - 01.2003
Service Manager
R.T. Forbes Co.
01.1989 - 12.1993
Bachelor of Arts - Economics With A Minor in Psychology
UMASS
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