Summary
Overview
Work History
Education
Skills
Timeline
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James Hamilton

Summary

Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.

Overview

6
6
years of professional experience

Work History

Driver

Amazon
11.2019 - 07.2021
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Drove safely in various weather and road conditions to avoid accidents.

Warehouse Worker

Keystone
02.2019 - 09.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Call Center Customer Service Representative

Worley
08.2017 - 10.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Generated customer service reports to track customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Restaurant Cook

Panera Bread
08.2015 - 07.2017
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Education

International Business Economics - Business

Eastfield College
Mesquite, TX
08.2017

High School Diploma -

South Garland High School
Garland, TX
06.2016

Skills

  • Motor Vehicle Safety
  • Corrective Actions
  • Strategic Planning
  • Processes and Procedures
  • Shipping and Packaging
  • Adjusting Routes
  • Customer Service
  • Monitoring
  • Operation and Control
  • Coordination
  • System Analysis
  • Complex Problem Solving
  • Programming

Timeline

Driver

Amazon
11.2019 - 07.2021

Warehouse Worker

Keystone
02.2019 - 09.2019

Call Center Customer Service Representative

Worley
08.2017 - 10.2018

Restaurant Cook

Panera Bread
08.2015 - 07.2017

International Business Economics - Business

Eastfield College

High School Diploma -

South Garland High School
James Hamilton